Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,600.00 - $85,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
workplace diversity initiatives
Job Description
Dreamscape is a distinguished hospitality company renowned for its commitment to delivering exceptional service and memorable experiences within the hotel and event management sector. With a reputation for excellence, Dreamscape focuses on catering to diverse client needs, especially in group and convention services, making it a preferred choice for event planners and corporate clients alike. The company thrives on its core values of inclusivity, professionalism, and strategic innovation, providing a vibrant workplace where teamwork and individual contributions are equally valued. Dreamscape prides itself on fostering a diverse and inclusive environment, firmly opposing any form of discrimination and ensuring equal employment... Show More
Job Requirements
- Bachelor's degree in hotel or business administration preferred
- two (2) plus years experience in hotel catering and/or convention services at a convention focused, resort property or related experience in the hospitality industry
- must be able to work a flexible schedule to include evenings, weekends, and holidays as necessary for the success of the hotel
- must be able to work under time constraints and within established deadlines
Job Qualifications
- Knowledge of Delphi or the envision sales & catering system
- basic understanding of audio-visual equipment preferred
- demonstrate creativity and knowledge of food and beverage/events
- must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or group clients
- shows analytical skills and strategic vision
- must be proficient in general computer knowledge especially Microsoft Office products
- must be able to work independently and simultaneously manage multiple tasks
- strong organization and presentation skills
- demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive services team
- must work well in stressful, high pressure situations
- maintain composure and objectivity under pressure
Job Duties
- Maintain strong client relationships and ensure that event specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees, consistent with hotel and Hyatt standards
- creation and oversight of event orders, resumes, invoices, event diagrams, fire marshal approvals, and other required documents for all events
- monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments if necessary in partnership with sales, revenue, and group reservations
- review sales contracts as well as other important information ie: room block cut off, special concessions, certificates of insurance, etc and validate with client once the file is turned over from sales
- accurately forecast group rooms and group food and beverage revenues for assigned group business
- implements and shares all information and/or resumes related to group business booked by sales managers to meet the needs of the client
- arranges and disseminates all details for the group client on the event orders and daily detail reports from envision including meeting set-up, food and beverage, guest room requirements, audio/visual, billing, outside activities, VIPs, special requests, and any other needs requested by the client or hotel
- coordinates through proper hotel departments all arrangements needed by client via system reports and property policies and procedures/sops
- lead and participate in pre/post convention meeting
- participate in site visits and coordinate and lead pre-planning meetings for upcoming group business
- provides feedback to all departments on client assessment of hotel performance
- perform month-end commentary and complete month-end reports as required
- approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- ensure changes are communicated timely to impacted departments/operations leaders
- attend daily/weekly/monthly meetings and any other functions required by management
- perform other duties as requested by hotel leadership
Job Location
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