Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $27.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
Rio Las Vegas Hotel & Casino is an established hospitality and entertainment venue located in the vibrant city of Las Vegas. Renowned for its commitment to exceptional guest experiences, Rio Las Vegas offers a diverse range of amenities including gaming, dining, entertainment, and event spaces. As a premier destination for conventions and leisure travel, the hotel continues to thrive by blending modern luxury with dedicated customer service. The property serves a broad spectrum of visitors from around the globe and is steadfast in maintaining a welcoming and inclusive environment for both guests and employees alike.
The Event Planning Coordinator role at Rio Las Vegas Hotel & Casino plays a critical part in the seamless execution of conventions and events. This position provides comprehensive support to the Event Planning Department by managing key convention service activities and back-end systems that are essential to daily operations. Reporting directly to the Event Planning Managers and the Sales and Event Planning leadership team, this role involves maintaining meticulous database administration to ensure data accuracy and operational efficiency. The coordinator will primarily engage in logistical planning, client communication, and coordination with multiple departments to guarantee each event runs flawlessly.
Key responsibilities include preparing essential documentation such as introductory letters, group resumes, and compiling post-convention survey data to analyze customer satisfaction and improve future events. The coordinator will schedule and conduct site inspections to assist Event Planning Managers in planning personalized events and provide concierge-style support on-site, ensuring that guest needs are anticipated and met promptly, including availability during evenings and weekends as required. Close collaboration with Operations teams before group arrivals ensures smooth transitions and maximizes both guest experience and company profitability.
Further, the coordinator maintains detailed event diagrams, monitors operational reporting, and keeps the event database clean, organizing all activities in accordance with set system standards. Communication skills are paramount, as the role requires answering customer inquiries promptly and effectively, as well as updating convention service collateral and presentation materials regularly. This role demands high organizational skills, proactive problem-solving abilities, and the capacity to meet dynamic timelines.
This full-time position does not carry supervisory responsibilities but offers significant opportunities for exposure and professional growth within the hospitality industry. Candidates are expected to have at least two years of hospitality administration experience and possess strong familiarity with Microsoft Office Suite. Knowledge of event management software like Delphi or Envision is preferred. The ability to work under pressure, manage multiple priorities, and deliver excellent customer service is essential. Rio Las Vegas is proud to be an equal opportunity employer, promoting diversity and inclusion and ensuring all hiring decisions are based on merit and business needs without discrimination.
The Event Planning Coordinator role at Rio Las Vegas Hotel & Casino plays a critical part in the seamless execution of conventions and events. This position provides comprehensive support to the Event Planning Department by managing key convention service activities and back-end systems that are essential to daily operations. Reporting directly to the Event Planning Managers and the Sales and Event Planning leadership team, this role involves maintaining meticulous database administration to ensure data accuracy and operational efficiency. The coordinator will primarily engage in logistical planning, client communication, and coordination with multiple departments to guarantee each event runs flawlessly.
Key responsibilities include preparing essential documentation such as introductory letters, group resumes, and compiling post-convention survey data to analyze customer satisfaction and improve future events. The coordinator will schedule and conduct site inspections to assist Event Planning Managers in planning personalized events and provide concierge-style support on-site, ensuring that guest needs are anticipated and met promptly, including availability during evenings and weekends as required. Close collaboration with Operations teams before group arrivals ensures smooth transitions and maximizes both guest experience and company profitability.
Further, the coordinator maintains detailed event diagrams, monitors operational reporting, and keeps the event database clean, organizing all activities in accordance with set system standards. Communication skills are paramount, as the role requires answering customer inquiries promptly and effectively, as well as updating convention service collateral and presentation materials regularly. This role demands high organizational skills, proactive problem-solving abilities, and the capacity to meet dynamic timelines.
This full-time position does not carry supervisory responsibilities but offers significant opportunities for exposure and professional growth within the hospitality industry. Candidates are expected to have at least two years of hospitality administration experience and possess strong familiarity with Microsoft Office Suite. Knowledge of event management software like Delphi or Envision is preferred. The ability to work under pressure, manage multiple priorities, and deliver excellent customer service is essential. Rio Las Vegas is proud to be an equal opportunity employer, promoting diversity and inclusion and ensuring all hiring decisions are based on merit and business needs without discrimination.
Job Requirements
- minimum 2 years of hospitality administration experience
- strong organizational skills, solution - driven, analytical thinker
- proficiency with microsoft office suite including word, excel, powerpoint, outlook, etc
- excellent written and oral communication skills
- proactive with attention to details
- able to set priorities, work schedule, and meet department deadlines
- high school diploma or ged (required)
- at least 21 years of age
- must be able to qualify for licenses and permits required by federal, state and local regulations
- must be able to work under time constraints and within established deadlines
- must regularly lift and / move up to 25 pounds, and must have the ability to push, pull, reach bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces
- long periods of standing and walking
Job Qualifications
- minimum 2 years of hospitality administration experience
- proficiency with microsoft office suite including word, excel, powerpoint, outlook
- excellent written and oral communication skills
- proactive with attention to details
- able to set priorities, work schedule, and meet department deadlines
- proficient in delphi or envision (preferred)
Job Duties
- maintain exceptional customer service at every interaction
- prepare introductory letters, group resumes and system communications, and compile post-convention survey data
- turnover files to event planning team and supporting departments thoroughly and timely to ensure operational success
- plan, schedule, and conduct pre-planning site inspections for event planning managers
- support event planning managers and leadership in all aspects of event planning and coordination
- service small, rooms-only groups
- act as onsite meetings concierge based on business needs, anticipating and responding promptly to guests' needs including overtime as required, including evenings and weekends
- coordinate with operations teams in advance of groups' arrivals to ensure smooth operation and maximize guest experience and profitability
- understand workings of hotel and effectively communicate and coordinate between departments
- qualify space-only and group dining requests and provide basic information
- create diagrams and ensure proper operational reporting is received and executed upon
- maintain clean database and log activities according to system standards
- answer phones and support customers with service requests in a timely manner
- create and update convention service collateral and presentations
- run reports as requested by department leadership
- participate in team training and growth opportunities
- perform other reasonable duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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