
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,600.00 - $120,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Tuition Reimbursement
Retirement Plan
Job Description
JPMorgan Chase is a globally recognized financial institution with a rich history spanning over 200 years. Renowned for its comprehensive financial services, the company operates under the J.P. Morgan and Chase brands, delivering innovative solutions to millions of consumers, small businesses, and a broad spectrum of corporate, institutional, and government clients worldwide. As a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management, JPMorgan Chase is committed to maintaining a diverse and inclusive workforce which fuels its ongoing success. The company offers a competitive total rewards package which includes a salary based on role, experience, skill set, and location, with opportunities for commission-based pay and discretionary incentive compensation. Employees benefit from extensive healthcare coverage, retirement plans, wellness programs, tuition reimbursement, mental health support, and more, emphasizing the company's commitment to employee well-being and professional growth.
The Senior Planner position within Amenity Services at JPMorgan Chase provides an exceptional career opportunity for a highly skilled event planner to lead and orchestrate outstanding events within the firm's premier Event Space. This role is designed for a proactive and experienced professional who will lead a dynamic planning team to deliver top-tier client meetings and memorable experiences, ensuring service excellence and operational efficiency. The Senior Planner collaborates closely with innovative partners in Technology and Regional Management to set new service standards and create unique moments for clients, maintaining global standards consistent with the firm's reputation. Key responsibilities include overseeing executive events and tours, managing client and employee relations, addressing client challenges with effective solutions, and maintaining a collaborative team environment. In addition, the role involves conducting staff reviews, identifying training needs, managing daily projects, and mastering the EMS system for reservations and reporting. This role requires flexibility to work various shifts, strong organizational and multitasking skills, proficiency in Microsoft Office and audio-visual systems, and a background in luxury hospitality, event planning, and food and beverage service. The Senior Planner will significantly impact the quality and success of client experiences at JPMorgan Chase's premier event venues, making this position crucial for the firm's client engagement and event operations strategy.
The Senior Planner position within Amenity Services at JPMorgan Chase provides an exceptional career opportunity for a highly skilled event planner to lead and orchestrate outstanding events within the firm's premier Event Space. This role is designed for a proactive and experienced professional who will lead a dynamic planning team to deliver top-tier client meetings and memorable experiences, ensuring service excellence and operational efficiency. The Senior Planner collaborates closely with innovative partners in Technology and Regional Management to set new service standards and create unique moments for clients, maintaining global standards consistent with the firm's reputation. Key responsibilities include overseeing executive events and tours, managing client and employee relations, addressing client challenges with effective solutions, and maintaining a collaborative team environment. In addition, the role involves conducting staff reviews, identifying training needs, managing daily projects, and mastering the EMS system for reservations and reporting. This role requires flexibility to work various shifts, strong organizational and multitasking skills, proficiency in Microsoft Office and audio-visual systems, and a background in luxury hospitality, event planning, and food and beverage service. The Senior Planner will significantly impact the quality and success of client experiences at JPMorgan Chase's premier event venues, making this position crucial for the firm's client engagement and event operations strategy.
Job Requirements
- Bachelor’s degree
- 5+ years experience in luxury hospitality industry, event planning and food and beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
Job Qualifications
- Bachelor’s degree
- 5+ years experience in luxury hospitality industry, event planning and food and beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
- Knowledge of the EMS booking system
Job Duties
- Oversee and coordinate executive events and tours in the firms premier Event Space, collaborating with teams to exceed client expectations
- Provide personalized customer service to all clients and employees
- Address client challenges with effective solutions for a positive experience
- Maintain a collaborative and team-oriented attitude and lead by example
- Assist with staff coverage and daily projects
- Assist with executive tours
- Participate in operations meetings and reviews, providing feedback and direction
- Execute pre and post event calls to manage details
- Conduct staff reviews and identify training needs
- Cover reception desk functions, including calls and emails as needed
- Master the EMS system for reservation and reporting
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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