Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,100.00 - $67,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Flexible work schedules
Job Description
Encore is a leading global provider of live event services, specializing in audiovisual, production, and event management solutions. The company serves a broad range of industries including corporate events, entertainment, hospitality, and conventions. Known for its commitment to innovation and customer satisfaction, Encore operates numerous venues worldwide, offering comprehensive event technology support and expert service coordination. Their team is made up of highly skilled professionals dedicated to ensuring every event runs smoothly from conception through execution.
The Operations Supervisor role at Encore is a pivotal position within the company’s event services structure. This role is designed to lead floor op... Show More
The Operations Supervisor role at Encore is a pivotal position within the company’s event services structure. This role is designed to lead floor op... Show More
Job Requirements
- Bachelor's degree is preferred
- 3-5 years of customer service or hospitality experience is preferred
- 3-5 years of audiovisual experience is required
- Must meet and complete all training and certification requirements as per Encore's Global Learning Training Program
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license for positions operating company vehicles
- Additional DOT requirements if applicable
- Ability to lift 50 lbs frequently
Job Qualifications
- Bachelor's degree is preferred
- 3-5 years of customer service or hospitality experience is preferred
- 3-5 years of audiovisual experience is required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license if operating company vehicles
- Ability to lift 50 lbs
- Completion of required training and certifications within specified timelines
Job Duties
- Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment
- Performs daily floor management including directing technician workflows and assisting with labor needs and scheduling
- Participates in crew scheduling with venue management and Workforce, focusing on talent, business levels, and event requirements
- Ensures flowsheets are updated and accurately completed
- Coordinates communications for event management with the team
- Attends venue meetings as needed including banquet order meetings and pre/post conferences
- Assists management in ensuring compliance with Operational Excellence and service standards
- Provides training and mentoring for technicians on operational and service standards
- Oversees accurate and timely setup, operation, and breakdown of audiovisual equipment
- Troubleshoots technical issues and resolves them quickly
- Ensures security, storage, transportation, and maintenance of equipment
- Participates in physical inventory counts as requested
Job Location
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