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Event Operations Manager, Venues - Hyatt Regency Louisville
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,342.00 - $57,644.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development opportunities
performance bonuses
Employee assistance program
Job Description
The hiring establishment is a leading company specializing in hotel and convention center operations, particularly focusing on delivering outstanding audio-visual and event technology services. This company is renowned for managing large-scale event spaces with revenues exceeding three million dollars, indicating a significant presence in the hospitality and event management industry. The organization is committed to excellence in service, innovation, and fostering a positive workplace culture that values diversity and inclusion.
This role is for an Operations Manager who will be responsible for managing floor operations to achieve service excellence with a dedicated focus on customer service, staff leadership, performance ma... Show More
This role is for an Operations Manager who will be responsible for managing floor operations to achieve service excellence with a dedicated focus on customer service, staff leadership, performance ma... Show More
Job Requirements
- High school diploma
- Four or more years of audio visual and customer service or hospitality experience including two or more years of supervisory experience
- Proven experience leading workflow and teams
- Functional knowledge of audio visual equipment in live environments
- Proficiency using computer hardware
- Proficiency using software programs including Microsoft Office and Internet
- Strong leadership abilities and customer service focus
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Four or more years of audio visual and customer service or hospitality experience
- Two or more years of supervisory experience
- Experience leading workflow and teams
- Working knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware
- Proficiency with computer software including Microsoft Office and Internet
- Demonstrated effective leadership skills
- Strong customer satisfaction focus
Job Duties
- Manages the daily floor activities and workflow of technicians to ensure timely delivery of equipment and services
- Provides direct supervision of team members including scheduling and timekeeping
- Ensures client billing is reviewed and approved, advising management of challenges
- Maintains and updates daily equipment sheets
- Controls inventory to maintain proper levels and assures safety and quality
- Attends key meetings such as BEO and pre-production as needed
- Delegates tasks appropriately
- Reviews quotes and recommends cost-saving measures
- Supervises operational staff to maximize client satisfaction and revenue
- Provides superior customer service and mentors technicians
- Meets guests onsite to ensure needs are met
- Maintains professional image and enforces standards
- Promotes a positive work environment centered on company values
- Hires, develops, leads, and motivates technicians and support staff
- Drives professional development and training efforts
- Manages human resource functions such as performance management and salary administration
- Utilizes company systems effectively and ensures team training
- Registers team members for training opportunities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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