Event Operations Manager, Venues - Hyatt Regency Louisville

The hiring establishment is a leading company specializing in hotel and convention center operations, particularly focusing on delivering outstanding audio-visual and event technology services. This company is renowned for managing large-scale event spaces with revenues exceeding three million dollars, indicating a significant presence in the hospitality and event management industry. The organization is committed to excellence in service, innovation, and fostering a positive workplace culture that values diversity and inclusion.

This role is for an Operations Manager who will be responsible for managing floor operations to achieve service excellence with a dedicated focus on customer service, staff leadership, performance management, and employee development. Reporting directly to an Operations Director or Director of Event Technology, this position demands strong leadership skills and commercial awareness due to the sizable revenue stream and operational complexity of its event locations. The manager will oversee technicians and support staff to ensure seamless delivery of equipment and services, effective workforce scheduling, and inventory control. The role also requires close collaboration with various departments such as sales, client services, and hotel management to ensure client satisfaction and operational efficiency.

The Operations Manager will play a critical role in managing daily floor activities and technician workflows. This includes supervising team members, managing schedules, approving billing with client verification, maintaining inventory security, and ensuring compliance with safety and quality standards. Important meetings such as Banquet Event Orders (BEO), pre-consultations, and pre-production meetings will be part of the routine, enabling the manager to prepare for and address any operational challenges. The position emphasizes exceptional customer service, requiring the manager to build strong relationships with internal and external clients and vendors, ensuring any onsite needs are met promptly and professionally.

In addition to managing operations, this role is pivotal in workforce development. The Operations Manager will hire, train, mentor, and motivate a talented team of technicians and operational staff, promoting professional growth and continuous development. Human resource functions such as performance management and salary administration are also essential. They will ensure their team is proficient in company software and systems, facilitating operational efficiency and technical competence. The role requires a polished professional image and adherence to company standards, with an ability to represent the organization positively across multiple hotel locations.

Candidates for this position must demonstrate proficiency in managing audio-visual equipment in live event settings and possess strong technical skills with computers and software including Microsoft Office and internet applications. Leadership abilities and a customer satisfaction focus are crucial for success. The physical demands include prolonged periods of sitting, standing, walking, and other activities such as stooping, crawling, kneeling, and lifting. The work environment is diverse, ranging from quiet office settings to noisy event locations, with occasional exposure to outdoor conditions and working at heights using lifts and ladders.

With a salary range starting at $44,342 and scaling up to $57,644, compensation is competitive and dependent on experience, location, and skills. Benefits are carefully structured to support employees and their families. This opportunity is ideal for those passionate about operational leadership in the hospitality industry, seeking a challenging and rewarding role in event technology management.