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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,342.00 - $57,644.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Job Description
Encore is a leading provider of event technology solutions with a prominent presence in hotel and convention center environments. The company specializes in delivering high-quality audio-visual services and support for events that generate substantial revenue, exceeding three million dollars at some locations. Encore prides itself on fostering a culture of inclusivity and belonging, where the unique strengths and differences of each team member are celebrated, promoting a welcoming atmosphere for all employees. They are committed to offering excellent benefits and opportunities for professional growth, placing a strong emphasis on customer service and operational excellence.
The role of the Operatio... Show More
The role of the Operatio... Show More
Job Requirements
- High school diploma required
- Four or more years of audio-visual and customer service or hospitality experience including supervisory experience
- Experience leading workflow and teams
- Knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware and software
- Effective leadership and customer service skills
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Four or more years of audio-visual and customer service or hospitality experience
- Two or more years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware
- Proficiency with computer software including Microsoft Office and internet
- Demonstrated leadership abilities
- Strong customer satisfaction focus
Job Duties
- Manage daily floor activities and workflow of technicians to ensure timely and proper delivery of equipment and services
- Provide direct supervision of team members including scheduling and time keeping
- Ensure client billing is reviewed and approved and communicate any challenges to management
- Maintain and update daily equipment sheets
- Manage inventory control, safety, security, and quality assurance of equipment
- Attend pre-event meetings including BEO and pre-production sessions
- Delegate tasks appropriately
- Review quotes and recommend cost efficiencies
- Supervise and mentor staff to ensure client satisfaction and maximize revenue through upselling
- Establish excellent relationships with internal and external clients, team members, vendors, and neighboring properties
- Meet with guests onsite to verify needs are met and equipment setup is functioning
- Maintain a polished professional image and ensure team adherence
- Promote a positive working environment based on core values
- Hire, develop, lead, and motivate technical and operational support staff
- Drive professional development and training initiatives
- Manage human resource issues including performance management and salary administration
- Utilize company computer systems and train team members accordingly
- Register team members for additional training opportunities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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