Event Operations Manager - The Woodlands Resort

Encore is a leading provider of event technology solutions with a prominent presence in hotel and convention center environments. The company specializes in delivering high-quality audio-visual services and support for events that generate substantial revenue, exceeding three million dollars at some locations. Encore prides itself on fostering a culture of inclusivity and belonging, where the unique strengths and differences of each team member are celebrated, promoting a welcoming atmosphere for all employees. They are committed to offering excellent benefits and opportunities for professional growth, placing a strong emphasis on customer service and operational excellence.

The role of the Operations Manager at Encore is a pivotal leadership position requiring a proactive and skilled professional to manage floor operations with a focus on customer service, staff leadership, and performance management. Reporting directly to an Operations Director or Director of Event Technology, this role is essential for overseeing day-to-day activities to ensure that all equipment and services meet client specifications and are delivered punctually and in top condition. The compensation for this role ranges from $44,342 to $57,644 annually, with final pay dependent on qualifications, experience, and other relevant factors.

This Operations Manager position demands expertise in workforce and inventory cost control, as well as the ability to foster a positive working environment through effective communication, team development, and consistent adherence to company standards and core values. Responsibilities include supervising scheduling and payroll processes, maintaining proper inventory control and safety standards, and ensuring that client billing is accurate and approved. The manager will also be responsible for mentoring and motivating a team of technicians and operational support staff, promoting ongoing professional development and training initiatives.

Customer service excellence is paramount in this role, requiring the manager to build and maintain excellent relationships with clients, vendors, and internal teams. They will actively participate in pre-event meetings and engage with guests onsite to confirm that their needs are met and equipment is functioning effectively. Additionally, the manager must uphold a polished and professional image in line with company guidelines and encourage the team to maintain similar standards.

Technical acumen is crucial, including working knowledge of audio-visual equipment in live show environments and proficiency with computer hardware and software, including Microsoft Office and internet applications. The physical demands include the ability to perform various activities such as sitting, standing, walking, lifting, and carrying weighted items, often in environments that may be noisy or involve exposure to dust and outdoor elements.

Encore’s work environment is dynamic and sometimes challenging, requiring flexibility to work irregular hours, including evenings, weekends, holidays, and on-call situations across multiple hotel locations. The organization emphasizes safety, quality assurance, and adherence to company protocols to maintain the highest standards of service delivery.

Overall, this position offers an exciting opportunity for a highly motivated individual to contribute to Encore’s reputation for world-class event technology service while growing a talented team and driving operational success in a fast-paced, revenue-generating environment.