Event Operations Manager

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $74,000.00 - $99,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and development programs

Career advancement opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its exceptional hotel and resort experiences across a portfolio of diverse brands. Among these, Marriott Hotels represent a commitment to elevating the art of hospitality through innovation, personalized service, and a dedication to creating memorable guest experiences worldwide. Marriott International prioritizes inclusivity and equality, fostering a supportive work environment where associates from various backgrounds are valued and empowered. The company's philosophy centers around welcoming all individuals, regardless of disability, veteran status, or other protected classifications, ensuring equal opportunity and access to career growth.

Marriott Hot... Show More

Job Requirements

High school diploma or GED
Minimum 2 years’ experience in event management, food and beverage, or related professional area
Knowledge of banquet operations and event service standards
Strong communication skills
Ability to manage team and delegate tasks
Familiarity with sanitation standards and safety procedures
Competence in financial and administrative responsibility
Capability to handle guest relations and complaints
Proficient in conducting meetings and training sessions

Job Qualifications

High school diploma or GED
Minimum 2 years’ experience in event management, food and beverage, or related field
Knowledge of banquet operations and event service standards
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to manage financial and administrative tasks
Understanding of food and wine pairings and event trends
Experience in handling customer service and guest relations
Skilled in problem solving and conflict resolution
Ability to conduct staff training and performance evaluations

Job Duties

Direct and motivate banquet team while assisting in service delivery
Monitor and control financial and administrative responsibilities including asset protection
Communicate clearly with all stakeholders involved in events
Identify training opportunities and plan strategies to achieve departmental goals
Project and manage supply needs for banquet operations
Ensure adherence to laws, policies, sanitation, and service standards
Schedule staff to meet service demand and maximize profits
Develop client relationships to retain and grow business
Lead banquet team through goal setting, delegation, and meetings
Attend pre-event meetings and conduct function room inspections
Maintain cleanliness and sanitation in all event areas
Liaise between banquet, event planning, and technology teams and clients
Resolve event service issues and suggest alternatives
Provide excellent customer service and handle guest feedback and complaints
Train and evaluate staff, conduct performance appraisals, and implement corrective actions
Foster open communication and teamwork among associates

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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