Event Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its exceptional hotel and resort experiences across a portfolio of diverse brands. Among these, Marriott Hotels represent a commitment to elevating the art of hospitality through innovation, personalized service, and a dedication to creating memorable guest experiences worldwide. Marriott International prioritizes inclusivity and equality, fostering a supportive work environment where associates from various backgrounds are valued and empowered. The company's philosophy centers around welcoming all individuals, regardless of disability, veteran status, or other protected classifications, ensuring equal opportunity and access to career growth.

Marriott Hotels strive to uphold the promise of "Wonderful Hospitality. Always." by providing thoughtful, heartfelt, and progressive service that nurtures the legacy of excellence Marriott is known for. When joining Marriott Hotels, you become part of a global team that encourages you to be your best self, discover your purpose, experience a strong sense of belonging, and advance your career in an inspiring and supportive environment.

JW Marriott, part of Marriott International’s luxury collection, includes over 100 distinguished properties in key cities and resort destinations worldwide. JW Marriott prioritizes the well-being and growth of its associates, offering a unique work experience characterized by camaraderie, diversity, and a focus on holistic wellness. Known for its innovative, genuine, and intuitive associates, JW Marriott provides extensive training, career development opportunities, and recognition programs. This focus on associates ensures that exceptional guest service begins with how team members are cared for, an approach known as The JW Treatment™.

The role of Banquet Manager within the Marriott Hotels brand is vital to ensuring outstanding event execution and guest satisfaction. This position involves directing and motivating the banquet team while being actively involved in delivering high-quality service that meets company standards and event requirements. The Banquet Manager oversees financial and administrative duties including asset protection and sharp cost control, making certain that operations remain profitable and efficient. Communication plays a key role as the manager serves as the primary point of contact for all stakeholders involved in event success, providing clear and concise updates. Additionally, the Banquet Manager identifies training opportunities to elevate team skills and strategically plans to meet departmental goals.

As a Banquet Manager, you will manage banquet operations by forecasting and coordinating supply needs such as tables, chairs, and meeting sets, ensuring compliance with all relevant laws and sanitation standards. You will also schedule staff to optimize service delivery and profitability while fostering strong relationships with clients to encourage repeated business and growth. Leading the banquet team, you will set performance goals, delegate tasks, and conduct regular department meetings to improve operational efficiencies and service quality. Your expertise in food and beverage trends, wine pairings, and cuisine will support elevated event experiences.

Operational responsibilities include attending pre-event meetings, conducting function room inspections, maintaining cleanup and sanitation protocols, and ensuring event setups align precisely with client specifications. Acting as liaison among banquet, event planning, event technology teams, and clients, you will be pivotal in coordinating all event elements. Your customer service focus means setting a positive example in guest relations, addressing feedback, resolving complaints, and fostering a culture of excellent service across the team.

Human resources activities are a significant component of the role, with responsibilities including training staff on emergency procedures, monitoring employee performance, implementing corrective actions, and maintaining open communication channels for associate feedback. You will conduct performance appraisals, ensure fair and consistent application of policies, and encourage teamwork and cooperative relationships among associates to support department and property success.

Overall, the Banquet Manager role at Marriott Hotels offers a dynamic, challenging, and rewarding opportunity to lead a key segment of hospitality operations in a company known worldwide for its hospitality excellence and inclusive workplace culture. This full-time position invites professionals eager to contribute to Marriott’s legacy, develop their leadership skills, and enhance memorable guest experiences through meticulous event management and passionate team leadership.