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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Global team membership
Standard corporate benefits
inclusive environment
Professional growth opportunities
Employee Development Programs
Job Description
EDITION Hotels is a luxury boutique brand under the Marriott International umbrella, renowned for its polished, design-driven service and exceptional guest experiences. As a leader in the hospitality industry, EDITION Hotels blends contemporary aesthetics with personalized services, creating memorable moments for guests at premier hotel properties worldwide. The brand emphasizes innovation, quality, and attentive customer care, making it a favored destination for discerning travelers seeking exclusive accommodations paired with impeccable event and dining experiences.
This role is based in Miami and is crucial to the successful delivery of high-quality service during events and banquets. The Event/Banquet Manager directly oversees ... Show More
This role is based in Miami and is crucial to the successful delivery of high-quality service during events and banquets. The Event/Banquet Manager directly oversees ... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or a related professional area
- experience supervising or leading banquet/event staff, scheduling, inventory management, and enforcing sanitation and service standards
- strong customer service skills
- ability to handle guest complaints, solicit feedback, and drive continuous improvement in guest satisfaction
- knowledge of applicable laws and regulations related to events and ability to execute emergency and safety procedures
- candidate must be based in Miami and available to support programs or events as needed
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or a related professional area
- experience supervising or leading banquet/event staff, scheduling, inventory management, and enforcing sanitation and service standards
- strong customer service skills
- ability to handle guest complaints, solicit feedback, and drive continuous improvement in guest satisfaction
- knowledge of applicable laws and regulations related to events and ability to execute emergency and safety procedures
- knowledge of food and wine pairings and current event cuisine trends
- prior experience in luxury, boutique, or high-end hotel banquet/event operations
- demonstrated experience building and retaining group business and driving departmental growth
Job Duties
- Project and manage departmental supply needs including tables, chairs, banquet tables, meeting sets, props and maintain inventories and equipment
- apply knowledge of laws and regulations as they relate to events and enforce all standards, policies, procedures, and established sanitation levels
- schedule Event Services staff to meet forecast and service standards while maximizing profitability
- lead banquet shifts, actively participate in servicing events, set goals, delegate tasks, and conduct monthly department meetings
- act as a liaison to kitchen staff and assist the team in building lasting group relationships to retain business and drive growth
- interact with guests to obtain feedback, respond to and handle guest problems and complaints, and set a positive example for guest relations
- empower and verify employees understand expectations and parameters
- observe service behaviors and provide feedback to individuals
- communicate and execute departmental and property emergency procedures and verify staff are trained in safety procedures
- participate in development and implementation of corrective action plans and review meeting planner survey results to address service challenges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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