Event Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a renowned name in the location-based entertainment industry. With more than 360 venues across North America, Lucky Strike Entertainment has established itself as a top-tier entertainment platform offering a diverse array of experiential attractions including bowling, arcade games, water parks, amusements, and family entertainment centers. The company is also the proud owner of the Professional Bowlers Association, the premier professional league for bowling, which has gained a vast global following. Known for combining entertainment and social experiences, Lucky Strike Entertainment invites guests to enjoy immersive environments and memorable events, making it a leader within the entertainment and hospitality sectors. For more information, visit ir.luckystrikeent.com.

The position available is for an Event Operations Manager, a pivotal role within the company that blends event management expertise with leadership capabilities. This role involves managing a dedicated team of Event Hosts, ensuring every event held is seamless, engaging, and memorable for clients and their guests. Reporting directly to the center’s General Manager, the Event Operations Manager is responsible for coordinating and overseeing all aspects of event logistics—from setup and staff scheduling to client interaction and post-event reporting. This opportunity is ideal for individuals with outstanding organizational skills and a passion for customer service, as well as those who thrive in dynamic, fast-paced environments.

The Event Operations Manager’s responsibilities encompass collaborating with sales and operations teams to deliver a flawless event experience that encourages repeat business. They serve as the primary contact for event clients, working diligently to exceed guest expectations through attentive service and proactive issue resolution. Managing the workforce is a crucial aspect of this role, requiring the forecasting of event attendance and appropriate scheduling of event staff to maintain high service standards. The role demands flexibility, as the manager will work various shifts, including weekends, holidays, and extended hours to meet the needs of the center’s event schedule.

Compensation for this position ranges from $25.00 to $30.00 per hour, supplemented by commissions on extension sales and lane reservation extensions, as well as eligibility for a quarterly incentive bonus based on group and lane Net Promoter Scores (NPS), which can amount to $1500. Lucky Strike Entertainment supports its employees with a comprehensive total rewards package that includes healthcare coverage and numerous other benefits, underscoring its commitment to employee well-being and professional growth.

This role calls for a seasoned professional with at least one year of management experience, over two years as a banquet captain, and a bachelor’s degree. Candidates should have a strong background in food and beverage and hospitality industries, with broad expertise in event planning and execution. Proficiency in MS Office and database software, along with familiarity with POS register systems, is preferred. Working within an entertaining and active environment means the Event Operations Manager must be physically capable of walking, bending, standing for long periods, and lifting objects with some assistance.

Joining Lucky Strike Entertainment means becoming part of a vibrant team dedicated to creating unforgettable experiences. If you’re an adaptable, communicative leader passionate about delivering exceptional guest service and driving successful events, this role is the perfect chance to elevate your career in a lively, growing company.