Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $29.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
performance-based incentives
competitive pay
Career development opportunities
Employee Discounts
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment company boasting over 360 locations across North America. Renowned for providing a dynamic mix of entertainment offerings such as bowling, arcade games, water parks, and family entertainment centers, Lucky Strike has established itself as a premier destination for fun and experiential activities. The company also owns the Professional Bowlers Association, the official major league of bowling and an influential media platform with millions of followers worldwide. Known for its vibrant atmosphere and commitment to exceptional guest experiences, Lucky Strike Entertainment offers a collaborative work environment that combines excitement with professionalism.
The role of an Event Operations Manager at Lucky Strike Entertainment is a unique opportunity to blend organizational expertise with a passion for hospitality and event management. As an Event Operations Manager, you will play a pivotal role in orchestrating memorable events—ranging from lively parties to corporate gatherings—ensuring seamless coordination and flawless execution. You will oversee a team of Event Hosts, guiding them to deliver outstanding service that exceeds client expectations and fosters repeat business. Reporting directly to the General Manager, this position demands excellent leadership skills and a focus on cultivating a guest-centered culture.
The Event Operations Manager is responsible for managing all event operations, including the hosting of special events, coordinating setup processes, and liaising closely with sales and operations teams to deliver high-quality experiences. Establishing strong relationships with event clients, you will ensure their needs and those of their guests are not only met but surpassed. Your role involves regular analysis of guest feedback and event reporting to continuously refine service delivery.
Flexibility is a critical aspect of this position, as events often require working varied shifts, including weekends, holidays, and extended hours. This role offers a competitive hourly wage ranging from $27 to $29, with additional commission incentives. Lucky Strike Entertainment also provides a comprehensive total rewards package, featuring healthcare coverage and various other benefits, designed to support and reward employees committed to delivering excellence and creating unforgettable events.
The role of an Event Operations Manager at Lucky Strike Entertainment is a unique opportunity to blend organizational expertise with a passion for hospitality and event management. As an Event Operations Manager, you will play a pivotal role in orchestrating memorable events—ranging from lively parties to corporate gatherings—ensuring seamless coordination and flawless execution. You will oversee a team of Event Hosts, guiding them to deliver outstanding service that exceeds client expectations and fosters repeat business. Reporting directly to the General Manager, this position demands excellent leadership skills and a focus on cultivating a guest-centered culture.
The Event Operations Manager is responsible for managing all event operations, including the hosting of special events, coordinating setup processes, and liaising closely with sales and operations teams to deliver high-quality experiences. Establishing strong relationships with event clients, you will ensure their needs and those of their guests are not only met but surpassed. Your role involves regular analysis of guest feedback and event reporting to continuously refine service delivery.
Flexibility is a critical aspect of this position, as events often require working varied shifts, including weekends, holidays, and extended hours. This role offers a competitive hourly wage ranging from $27 to $29, with additional commission incentives. Lucky Strike Entertainment also provides a comprehensive total rewards package, featuring healthcare coverage and various other benefits, designed to support and reward employees committed to delivering excellence and creating unforgettable events.
Job Requirements
- Bachelor’s degree
- minimum 2 years banquet captain experience
- at least 1 year management experience
- knowledge of food and beverage and hospitality industry
- experience in event planning and execution
- proficiency in MS Office Suite and database software preferred
- knowledge of POS register systems
- ability to work flexible shifts including weekends and holidays
Job Qualifications
- Bachelor’s degree
- knowledge of food and beverage and hospitality industry
- experience in event planning and execution
- proficiency in MS Office Suite and database software
- knowledge of POS register systems
- minimum 2 years banquet captain experience
- at least 1 year management experience
- strong communication and interpersonal skills
Job Duties
- Host special events
- manage a team of event hosts
- oversee setup of event areas
- collaborate with sales and operations teams to ensure seamless event experience
- build personal connections with event clients
- promote guest-focused hosting
- complete event reporting and analyze guest feedback
- forecast event needs and schedule staff
- counsel and discipline staff according to HR policies
- work varying shifts including weekends and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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