Event Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading name in the location-based entertainment industry with over 360 venues across North America. Renowned for offering a dynamic mix of bowling alleys, arcade games, water parks, and family entertainment centers, Lucky Strike Entertainment stands at the forefront of creating memorable social experiences that blend recreation with entertainment. The company also owns the Professional Bowlers Association, the official major league of bowling, which further cements its influence and presence in the world of entertainment and sports. Lucky Strike Entertainment is committed to providing not just fun, but also a thriving work environment where innovation, teamwork, and guest satisfaction are paramount. With a global fan base and a reputation for excellence, it offers a vibrant and energetic workplace where careers can truly flourish.

The role of Event Operations Manager at Lucky Strike Entertainment represents a unique career opportunity for individuals who are passionate about event planning, hospitality, and leading teams to deliver exceptional guest experiences. This position is not your typical office job; it is a fast-paced and dynamic role that combines the excitement of managing events at a premier entertainment venue with the responsibility of overseeing and inspiring a team of Event Hosts. Reporting directly to the center’s General Manager, the Event Operations Manager plays a crucial role in ensuring that every event organized under the Lucky Strike banner is executed flawlessly, leaving guests delighted and eager to return.

The Event Operations Manager is the linchpin in delivering memorable parties, special events, and corporate functions. This role requires someone with exceptional organizational skills and the ability to connect personally with clients and guests alike. Event Operations Managers are the hosts who bring parties to life, manage every detail from setup to execution, and ensure a seamless experience by collaborating closely with sales and operations teams. They foster a guest-focused culture among their teams, continuously improving event quality by utilizing guest feedback and performance reports.

In addition to managing events, this position involves forecasting and scheduling event staff based on bookings, utilizing client databases effectively, and maintaining consistent, high standards for service. Flexibility is key; the job demands availability for various shifts, including weekends, holidays, and extended workdays to meet the needs of the entertainment center. The pay range is competitive, starting from $25 per hour up to $30 per hour plus commission, alongside performance-based incentives and a comprehensive total rewards package that includes healthcare coverage and additional benefits. This role is an exciting pathway for career growth within a prestigious and rapidly expanding entertainment company that values innovation, engagement, and guest satisfaction above all.