Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Job Description
This position is offered by a leading hotel known for its commitment to excellent guest experiences and outstanding event services. As a prominent establishment in the hospitality industry, the hotel specializes in hosting diverse events ranging from corporate conferences to social gatherings, ensuring every occasion is executed flawlessly. The hotel prides itself on its luxurious accommodations, attentive staff, and a vibrant atmosphere that appeals to a wide variety of clientele within the hotel and event management sectors. With a focus on creating memorable guest interactions and a seamless event process, the hotel continues to uphold its reputation for top-tier service.Show More
Job Requirements
- One or more years of previous customer service experience, preferably hotel experience
- excellent communication skills, verbally, written, and via text
- ability to prioritize tasks and handle multiple requests at once
- ability to maintain strict confidentiality
- ability to work within a team effectively as well as work without direct supervision
- willingness to work on evenings, weekends, and holidays as required and to maintain a flexible schedule
Job Qualifications
- Dynamic personality with an inherent need to be of service to others
- one or more years of previous customer service experience, preferably hotel experience
- excellent communication skills, verbally, written, and via text
- ability to prioritize tasks and handle multiple requests at once
- ability to maintain strict confidentiality
- ability to work within a team effectively as well as work without direct supervision
- willingness to work on evenings, weekends, and holidays as required and to maintain a flexible schedule
Job Duties
- Responsible for building client relationships and offering incredible customer service
- responsible for creating directional signage and daily recap reports
- create memorable experiences through personal connections and delighters for guests and group contacts
- answer event services phone via both calls and texts as well as manage responses to guest requests through Marriott Event Service Application online
- act as onsite hotel contact for all group clients responding professionally and quickly to all requests
- responsible for ensuring accuracy of all rooms sets daily and working closely with Banquet Team to make adjustments as needed or requested by client
- ensure compliance with hotel policies and procedures for all groups and outside vendors
- other projects and duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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