Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Detroit Foundation Hotel is a unique and independent boutique hotel located in the historic Detroit Fire Department Headquarters. It is part of the Aparium Hotel Group, which has been in operation since 2011 and is known for managing hotels that emphasize the local culture, character, and history of the communities they serve. Aparium's philosophy centers around blending the business expertise of large hospitality enterprises with the charm and personalized service of boutique hotels, particularly in smaller, vibrant markets. The Detroit Foundation Hotel offers 100 rooms and a ground-floor restaurant called The Apparatus Room, where guests can enjoy a true... Show More
Job Requirements
- Minimum of two years hospitality experience in catering, convention, or event servicing within boutique or luxury hotels
- bachelor’s degree in related field of Hospitality Management or equivalent work experience
- flexible availability for evening and weekend events
- proficiency in Microsoft Office applications
- professional proficiency in English
- adaptable communication skills
- knowledge of Delphi FDC system preferred
Job Qualifications
- Bachelor’s degree in related field of Hospitality Management or equivalent work experience
- minimum of two years hospitality experience in catering, convention, or event servicing within boutique or luxury hotels
- demonstrated ability to build local connections and develop business
- experience achieving sales targets
- proficiency in Microsoft Office applications
- strong communication skills
- adaptable interpersonal skills for all employee levels
- professional proficiency in English reading, writing and verbal communication
- knowledge of Delphi FDC system preferred but not required
Job Duties
- Uphold and role model the company’s principles of People, Place and Character
- act as the key liaison between the hotel and clients/planners
- review and detail client needs for successful program execution
- lead Resume & BEO meetings to coordinate with departments
- meet and greet clients and oversee pre-cons or needs reviews
- communicate and inspect event details for accuracy
- close out files by verifying billing and contract terms
- problem solve with departments to accommodate group needs
- build and maintain trusting client relationships
- review function space blocking for flow and revenue optimization
- upsell events to enhance revenue
- assist in competitive analysis and menu development
- conduct client site inspections and coordinate tastings
- be aware of event setup and implementation
- proactively communicate with relevant departments
- empower employees to serve intuitively
- use best judgment to create thoughtful guest experiences
- provide undivided attention to guests
- demonstrate drive and determination
- collaborate with others to achieve hotel goals
- curate and detail all on-property events
- meet tight deadlines working under pressure
- perform duties as requested by Director of Sales or General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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