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Event Manager - The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount program
401(k) plan with Company Match
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to DailyPay
debt-free education
Inclusive family-building benefits
Bereavement leave
Adoption Assistance Program
Employee Stock Purchase Program
Complimentary team member lunches
Team Member Parking
Job Description
The Bankers Alley Hotel Nashville, part of the Tapestry Collection by Hilton, is a distinguished and vibrant hotel located just steps from the lively Broadway street, famous for its honky-tonks and rich musical heritage. As the only Hilton corporate-managed property in Tennessee, this hotel uniquely blends artistic flair, musical influences, and historic charm to deliver guests an unforgettable experience right in the heart of downtown Nashville. Guests and visitors are drawn to its distinctive atmosphere, combining elegance and Southern hospitality to create a welcoming environment for all who stay or host events here.
The Bankers Alley Hotel Nashville is curr... Show More
The Bankers Alley Hotel Nashville is curr... Show More
Job Requirements
- Minimum one year of hotel experience
- Flexible scheduling based on groups in house
- Ability to communicate effectively both verbally and in writing
- Strong negotiation and customer service skills
- Capable of managing billing and financial transactions
- Physical ability to assist customers and move up to 20lbs
- Commitment to attending required meetings and trainings
Job Qualifications
- Minimum one year of hotel experience
- Knowledge of hotel property management systems (Delphi.fdc) is advantageous
- Experience in sales and/or events preferred
- Strong communication and negotiation skills
- Ability to manage multiple projects and prioritize tasks
- Excellent organizational and customer service skills
- Ability to work flexible schedules based on group requirements
Job Duties
- Executes written sales agreement for moderately sized and moderately complex events limited up to 300 cumulative room nights
- Maintains liaison between customer and hotel departments for event planning and execution
- Maximizes revenues and controls expenses through effective negotiation and forecasting
- Responsible for successful event execution and customer satisfaction to foster repeat business
- Initiates verbal and written communication with customers and internal teams regarding payments, room blocks, food and beverage, and billing
- Analyzes customer needs and authorizes appropriate resolutions within profitability limits
- Negotiates pricing, terms, and vendor agreements
- Directs customer services via site visits, meetings, and menu testing
- Manages billing process including invoicing, deposits, and payments
- Participates in internal and external meetings and training sessions
- Develops and measures personal and team goals and action plans
- Performs additional supportive functions as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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