Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Career development opportunities
Job Description
Oak View Group is a globally recognized leader specializing in venue development, management, and premium hospitality services within the live event industry. The company provides comprehensive, 360-degree solutions for an impressive portfolio of world-class venues. Their client roster includes some of the most influential and highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. This positions Oak View Group at the forefront of the live event sector, enabling it to deliver unparalleled experiences through its deep industry expertise and innovative approach to venue operations. Oak View Group fosters a commitment to excellence and inclusivity, reflecting the... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of relevant experience
- Experience in convention or hospitality industry
- Proficient in event planning software
- Strong communication skills
- Excellent organizational abilities
- Ability to multitask under pressure
- Knowledge of hospitality standards
- Customer service expertise
- Familiarity with union labor
- Sales oriented mindset
- Bilingual English/Spanish preferred
- Valid certifications preferred
- Ability to work flexible hours
- Professional appearance
- Ability to collaborate in a team environment
Job Qualifications
- Bachelor's degree in event management, hospitality, business administration, or related field preferred
- Minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- Experience with convention centers, hotels with meeting or ballroom spaces, or multi-use venues
- Strong interpersonal, organizational, and time management skills
- Excellent communication skills including verbal, written, and presentation
- Ability to multitask and work in a fast-paced, deadline-driven environment
- Proven conflict resolution and customer service expertise
- Financial proficiency in forecasting, billing reconciliation, and budget tracking
- Familiarity with event services, banquet standards, venue management, culinary terminology, and room setups
- Collaborative team player with cross-department coordination skills
- Working knowledge of union labor environments
- Sales minded with ability to identify upsell opportunities
- Bilingual in English/Spanish highly desirable
- Proficient in Microsoft Office Suite
- Knowledge of Momentus (Ungerboeck), AutoCAD, and database management tools
- Experience with Corrigo or similar work order/maintenance systems
- Familiarity with Coupa or procurement platforms
- Certified Meeting Professional (CMP) preferred
- Certified Special Events Professional (CSEP) is a plus
- Project Management Professional (PMP) or similar certifications preferred
- OSHA 10 Certification is a plus
- Relevant certifications in sustainability, revenue management, digital event strategy, or venue management valued
Job Duties
- Serve as the primary point of contact for assigned MBCC and MBCC Campus events
- Coordinate and conduct pre-planning site visits with clients and key stakeholders
- Facilitate pre-conference meetings and post-event debriefs to communicate event objectives, logistics, and feedback
- Lead clients in interpreting and complying with event license agreements, venue policies, and event best practices
- Provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues
- Support sales teams with site inspections and ensure seamless transition from sales to event management
- Identify upsell opportunities to elevate the event experience and generate additional revenue
- Collaborate with Food & Beverage providers to review logistical needs
- Maintain visible presence throughout events to ensure service and issue resolution
- Oversee full client experience lifecycle
- Prepare and distribute event documentation timely
- Oversee coordination of all venue services and contract partners
- Maintain onsite presence for communication and safety compliance
- Conduct event walkthroughs pre, during, and post-event
- Resolve operational challenges collaboratively
- Leverage technology platforms for planning, communication, and work orders
- Prepare daily event reports for stakeholders
- Manage financial aspects including event work orders, billing, and revenue forecasting
- Deliver white-glove guest service from planning through post-event wrap-up
- Collaborate on emergency preparedness and risk protocols
- Champion sustainability initiatives and promote green event practices
- Lead meetings for alignment and continuous improvement
- Mentor Event Coordinator
- Coordinate Food & Beverage service delivery
- Perform other event-related responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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