Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $29.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel Discounts
401(k) plan with Company Match
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
DailyPay
debt-free education
Inclusive family-building benefits
Bereavement leave
Adoption assistance
Employee stock purchase plan
Complimentary Meals
complimentary parking
Job Description
The Hilton New Orleans Riverside is a premier hospitality establishment located strategically between the iconic French Quarter and the lively Mardi Gras World, just a short distance from the cruise port of New Orleans. This renowned hotel offers an exceptional blend of classic French architecture and modern amenities, providing an unforgettable setting for guests and event attendees alike. With more than 1,600 guest rooms and suites paired with over 130,000 square feet of versatile event space, the Hilton New Orleans Riverside is uniquely equipped to accommodate a broad range of gatherings, from intimate meetings to large-scale conferences and special events.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of event management experience
- Proficiency in Microsoft Office applications
- Experience with hotel property management systems
- Ability to work flexible hours including weekends and evenings
- Strong communication skills
- Customer service focus
- Ability to multitask and manage time effectively
- Reliable and consistent attendance
Job Qualifications
- Minimum of one year event management experience
- Knowledge of Microsoft Office (Word, Excel, Outlook)
- Experience with hotel property management systems such as Delphi.fdc
- Strong communication and interpersonal skills
- Ability to resolve conflicts and negotiate effectively
- Excellent organizational and time management skills
- Flexibility to work varied shifts including weekends and evenings
- Customer service orientation
- Ability to work collaboratively in a team environment
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Other duties as necessary based on business needs
- Regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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