Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Go Hilton travel program
DailyPay
Hilton Shares employee stock purchase program
Paid maternity and parental leave
Discounted education programs
Flexible Shifts
Comprehensive health insurance
Mental Health Resources
Paid Time Off
401k plan with company match
On-site team member parking
Complimentary meal per shift
Job Description
Hilton Columbus Downtown, located in the heart of the vibrant Arena District, Short North Arts District, and North Market in Columbus, Ohio, stands as the largest hotel in the state. Boasting 1,000 guest rooms and 75,000 square feet of meeting space, this premier property has garnered multiple prestigious accolades including six Connie Awards and being voted Best in Columbus Weddings for three consecutive years. Known for its commitment to world-class service, Hilton Columbus Downtown provides an exceptional hospitality experience that combines luxury accommodations, state-of-the-art event facilities, and a prime location surrounded by cultural and entertainment hubs.
The Hilton Columbu... Show More
The Hilton Columbu... Show More
Job Requirements
- Minimum one year experience in events or catering within hospitality industry
- excellent communication skills
- strong customer service orientation
- ability to work independently and collaboratively
- flexible schedule for group events
- knowledge of event management preferred
- familiarity with Delphi.fdc preferred
Job Qualifications
- One or more years event or catering experience within the hospitality industry
- positive attitude and strong communication skills
- commitment to delivering exceptional customer service
- team-oriented mindset and self-starter
- flexibility in availability based on group needs
- experience in event management within the hotel industry preferred
- familiarity with Delphi.fdc preferred
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- timely communicate to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations
- demonstrate knowledge of job systems, products, booking systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- ensure high quality service by assisting others to understand guest needs and providing direction and guidance
- participate in customer site inspections and assist with the sales process
- provide direction and supervision to departments and team members during events
- serve on site group and catering customers in a proactive manner
- perform other duties as necessary
- maintain regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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