Event Manager

Le Meridien Sheraton Charlotte Hotel is an upscale, dual-property hotel located in the heart of Uptown Charlotte, North Carolina. Managed by StepStone Hospitality, it features 605 guest rooms and over 65,000 square feet of versatile meeting and conference space, making it a premier destination for corporate events, social gatherings, and large-scale functions. As part of the Marriott International brand portfolio, Le Meridien Sheraton offers guests a blend of luxury and contemporary comfort with world-class amenities and exceptional service standards. The hotel is strategically positioned to serve business travelers and event planners looking for a sophisticated venue equipped with the latest technology and supported by a professional team committed to excellence.

The role of Event Manager at Le Meridien Sheraton Charlotte Hotel involves playing a pivotal part in the seamless planning and execution of meetings, conferences, and special events hosted at the property. This position is integral in bridging the gap between sales and operations by ensuring smooth coordination and flawless delivery from the initial booking phase through to the event's conclusion. With responsibility for the implementation of departmental strategies aligned to the hotel's overall business goals, the Event Manager will oversee all operational aspects related to event management. This includes conducting frequent site inspections to uphold quality and client satisfaction standards, assisting in budget preparation and cost control, and fostering strong relationships with external vendors.

Salary for this full-time employment position ranges from $60,000 to $65,000 annually, reflective of experience and qualifications. The Event Manager assists in managing event operations and budgets by researching competitive trends, analyzing new products and services, and benchmarking pricing strategies. A key aspect of this role is to enhance revenue opportunities by identifying chances to upsell event services and maintaining tight controls on departmental expenses.

Exceptional customer service is a cornerstone of the role. The Event Manager is expected to create and maintain an environment that consistently meets or exceeds guest expectations, modeling positive guest relations and empowering team members to deliver outstanding service. This role also requires directly interacting with guests to gather feedback, promptly addressing any concerns or complaints. Continuous improvement and a proactive approach to service quality are heavily emphasized, with regular team meetings focused on reinforcing high standards and identifying areas for improvement.

Overall, this position is well-suited to a dynamic, organized, and motivated professional with strong leadership skills and experience in hotel event management or convention property environments. The ideal candidate must possess comprehensive knowledge of hotel operations, exceptional mathematical and computer skills, and relevant educational credentials. Additional language skills and the flexibility to travel occasionally are advantageous. This role offers a unique opportunity to work in a vibrant hospitality setting within a prestigious hotel brand and contribute significantly to its reputation for excellence in event management.