Event Manager

Located in Richmond Heights, MO, Maggiano's Little Italy at The Boulevard Saint Louis is a premier dining destination blending classic Italian cuisine with upscale banquet facilities. Part of a well-established restaurant brand celebrated for its warm atmosphere and authentic flavors, Maggiano's provides an exceptional setting for private events and social gatherings in the St. Louis area. Known for their commitment to quality, service, and guest satisfaction, the restaurant has built a strong reputation for catering to diverse client needs, from intimate family celebrations to large corporate functions. This focus on hospitality and event excellence has created a dynamic workplace for hospitality professionals aiming to deliver memorable experiences with every event.

The Event Manager role at Maggiano's Little Italy is a pivotal position responsible for overseeing all banquet event operations from start to finish. This is a hands-on role that demands a detail-oriented and proactive leader capable of managing multiple facets of event planning and execution. Once an event is booked and transitioned from the sales team, the Event Manager takes full ownership of its seamless delivery. Responsibilities span from coordinating room setups and seating arrangements to managing timelines, menu selections, and staffing needs. The manager ensures that every event runs according to the agreed plan, schedules, and guest expectations with precision.

In this role, the Event Manager collaborates closely with Sales Managers, Culinary teams, and Restaurant Leadership to harmonize preparations and address any unique client requirements. A key element of success lies in communication and coordination, particularly in reviewing contracts, banquet event orders (BEOs), and event notes to secure accuracy and completeness. Leadership in hiring, training, and coaching banquet staff is critical to maintain high service standards and operational efficiency. Financial stewardship is also a responsibility, involving monitoring labor costs, food expenses, and overall banquet profitability. Regular review of guest experience metrics and operational KPIs helps guide improvements and service recovery when necessary.

The position requires strong organizational skills and the ability to thrive in a fast-paced environment, managing multiple events and handling last-minute changes with poise. The Event Manager serves as the primary onsite contact during events, displaying excellent guest service capabilities, conflict resolution, and a commitment to delivering a flawless experience from the initial setup through event completion. Proficiency in banquet systems, CRM, and event software is essential to maintain event documentation, track performance, and support smooth communications across departments.

Employment with Maggiano's Little Italy offers a vibrant hospitality environment with opportunities for career advancement within a respected restaurant group. The company is an equal opportunity employer and supports employment verification through e-Verify, ensuring fair hiring practices. The Event Manager role typically requires availability for a flexible schedule, including nights, weekends, and holidays, consistent with event demands. This challenging yet rewarding career path is perfect for individuals passionate about event management, guest satisfaction, and operational excellence in the food and beverage industry.