Event Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment company with over 360 locations across North America. It offers a diverse range of experiential entertainment including bowling, amusements, water parks, and family entertainment centers. As a prominent player in the entertainment industry, Lucky Strike Entertainment also owns the Professional Bowlers Association, a major league bowling organization with a global fan base. The company is known for creating memorable experiences and fostering a fun, energetic atmosphere for guests of all ages. With a strong reputation for innovation and customer satisfaction, Lucky Strike Entertainment prides itself on delivering exceptional service and a vibrant environment where employees can thrive and grow professionally.

The Event Operations Manager position at Lucky Strike Entertainment is an exciting opportunity for someone passionate about event management and hospitality. This role involves managing a team of Event Hosts to ensure flawless execution of special events and gatherings, providing guests with outstanding service, and creating memorable experiences that encourage repeat business. Reporting directly to the center's General Manager, the Event Operations Manager plays a critical role in coordinating with sales and operations teams to deliver seamless event experiences. The position offers a competitive hourly pay rate between $22 and $26, plus commission, along with performance-based incentives and a comprehensive benefits package that includes healthcare coverage among other perks.

As an Event Operations Manager, you will be the energetic leader behind memorable celebrations, overseeing all aspects of event hosting from setup to execution. You will engage closely with clients to understand and exceed their expectations, while also fostering a guest-focused culture among your event staff. Your responsibilities extend to managing schedules, forecasting events using client databases, and addressing any staffing performance issues in line with human resources policies. Flexibility is key, as this role requires working varied shifts, including weekends, holidays, and occasionally extended days to meet business needs.

The ideal candidate has at least one year of management experience and over two years working as a Banquet Captain or in a similar capacity within the hospitality industry. A bachelor's degree is preferred, alongside a broad knowledge of food and beverage (F&B) and hospitality operations. Proficiency with MS Office Suite and database software, as well as familiarity with point-of-sale (POS) systems, will allow you to efficiently manage events and enhance operational workflows. Physically, the job demands typical entertainment environment activity, including walking, bending, standing for extended periods, and occasional lifting with assistance.

Joining Lucky Strike Entertainment means becoming part of a dynamic and growing team where your organizational skills and people management abilities will be valued and developed. This role offers not only the opportunity to lead and inspire but also to grow within an innovative company dedicated to providing guests with fun and unforgettable experiences. If you have a passion for event production and guest satisfaction and thrive in a fast-paced, interactive environment, the Event Operations Manager role at Lucky Strike Entertainment is a perfect fit for you.