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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive health & wellness benefits
401(K) & company match
paid sick days
Paid holidays
Paid vacation
paid bereavement
Pet insurance
Paid pet bereavement
Training & Development Opportunities
Tuition Reimbursement
Free onsite parking
Discounted bus passes
Complimentary Meals
Community Volunteer Opportunities
Team member hotel rates
Job Description
Loews Vanderbilt Hotel, located in the vibrant heart of Nashville, Tennessee, offers guests a unique blend of old and new Southern charm. Situated just minutes from the city’s most renowned attractions, this hotel embraces the spirit of Nashville, providing an authentic hospitality experience that reflects the city’s soulful identity. Loews Nashville Hotel at Vanderbilt Plaza is not only a destination for travelers but a proud member of the local community, recognized for its outstanding work environment by being named to the 2025 TopWorkplaces list. This recognition underscores the hotel’s dedication to fostering a culture of inclusion, growth, and respect for... Show More
Job Requirements
- Minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service and or hospitality role
- knowledge of hotel operational departments
- ability to partner effectively with clients, guests, and all levels of hotel staff and management
- proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- ability to work a flexible schedule including weekends and holidays as needed
Job Qualifications
- Minimum one year of experience in event management, sales, or related experience in full-service hotel environment or minimum two years of experience in guest-facing customer service and or hospitality role
- knowledge of hotel operational departments
- must be able to partner effectively with clients, guests, and all levels of hotel staff and management
- proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Delphi experience preferred
- diagramming software experience preferred
- must be able to work a flexible schedule, including weekends and holidays, as needed
Job Duties
- Review all assigned group files including contracts and addenda for accuracy
- lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- build client relationships through maintenance of consistent, professional communication and support
- outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- prepare impactful group resumes containing all relevant event information needed for successful operational execution
- distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
- determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
- maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
- accurately forecast and report out on group food and beverage spend
- oversee group room block performance, and report out on rooms utilization
- drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
- attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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