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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Hospital Indemnity insurance
Job Description
The Mining Exchange Hotel, managed by Practice Hospitality, stands as a beacon of luxury and historic charm in downtown Colorado Springs. Established in 1902 as a stock exchange for local mining companies, the hotel has been thoughtfully renovated to offer an elegant, yet casually inviting experience to its guests. With a blend of rich heritage and modern sophistication, the Mining Exchange Hotel provides a unique hospitality environment that attracts diverse clientele, from corporate groups hosting business meetings to couples celebrating their weddings. Practice Hospitality, the managing company, is recognized for its innovative approach to hotel management, prioritizing creativity, emotional intelligence,... Show More
Job Requirements
- 4-year college degree in hospitality preferred or equivalent industry experience
- two years minimum experience in hotel catering, sales, hospitality in a supervisory/managerial role for a similar size operation
- thorough knowledge of food and beverage products, menu development, proper preparation and presentation of foods and beverage items
- demonstrated proficiency in Microsoft Office Suite
- ability to use various programs to prepare signage and floorplans for event functions
- ability to grasp, lift and/or carry goods weighing up to 30 lbs occasionally
- ability to fluently read, write and speak English
- must be highly organized and able to self-manage goals and due dates
- ability to stand, walk, and/or sit continuously to perform job functions
- ability to deal effectively with customers requiring patience, tact and diplomacy
- ability to learn and perform essential job functions with minimal supervision after training
- flexibility regarding scheduling including nights, holidays and weekends
- successful completion of criminal background check
Job Qualifications
- 4-year college degree in hospitality preferred or equivalent industry experience
- two years minimum experience in hotel catering, sales, hospitality in a supervisory/managerial role for a similar size operation
- thorough knowledge of food and beverage products, menu development, proper preparation and presentation of foods and beverage items
- demonstrated proficiency in Microsoft Office Suite
- ability to use various programs to prepare signage and floorplans for event functions
- ability to fluently read, write and speak English
- creativity to provide themed events and menus
- highly organized and able to self-manage goals and due dates
- ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
- ability to learn and perform all essential job functions accurately and safely with minimal supervision
- core competencies including writing, reading comprehension, oral comprehension, basic computer skills, customer and personal service, number facility, creativity
Job Duties
- organize, plan and prioritize duties by developing plans and goals based on group and hotel needs
- timely communication to internal team and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- provide consultation/advice to clients on all aspects of lodge facilities and services
- uphold and maintain hotel systems, products, booking systems, and processes
- create and manage room blocks in front of house and sales system
- resolve conflicts and negotiate while handling complaints, settling disputes, and resolving grievances and conflicts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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