Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,000.00 - $70,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

401(k)
401(k) matching
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Hospital Indemnity insurance

Job Description

The Mining Exchange Hotel, managed by Practice Hospitality, stands as a beacon of luxury and historic charm in downtown Colorado Springs. Established in 1902 as a stock exchange for local mining companies, the hotel has been thoughtfully renovated to offer an elegant, yet casually inviting experience to its guests. With a blend of rich heritage and modern sophistication, the Mining Exchange Hotel provides a unique hospitality environment that attracts diverse clientele, from corporate groups hosting business meetings to couples celebrating their weddings. Practice Hospitality, the managing company, is recognized for its innovative approach to hotel management, prioritizing creativity, emotional intelligence, and community impact. They are committed to fostering a workplace culture where professionals are empowered, supported, and encouraged to achieve both personal and professional growth. This company ethos ensures that every member of the team is valued as an integral part of delivering exceptional hospitality experiences.

In the role of Event Manager at the Mining Exchange Hotel, you will be at the heart of curating and orchestrating memorable events that truly reflect the hotel's luxury and personalized service standards. This full-time, exempt position comes with an attractive salary range of $60,000 to $70,000 annually, paid biweekly, and eligibility for a quarterly bonus plan. As an Event Manager, you will act as the primary liaison between the hotel departments, sales teams, and clients, facilitating seamless communication and coordination before, during, and after events. Your responsibilities will include planning and prioritizing events that fulfill both group and hotel needs, from corporate meetings to social gatherings and weddings. The role demands a high level of organizational skill and proactive problem-solving to ensure every event is flawlessly executed.

The Event Manager’s duties extend beyond typical event planning tasks; you will also have the opportunity to influence the hotel's revenue by identifying upselling opportunities and offering personalized event enhancements. A crucial part of your job will be to maintain and manage room blocks and event booking systems, contribute to banquet and catering revenue goals, and lead pre-event meetings to align all involved hotel personnel. This includes preparing detailed Banquet Event Orders (BEOs) and managing the client experience throughout their interaction with the hotel. The role demands strong communication skills, a warm client-facing approach, and the capacity to handle conflicts with tact and diplomacy.

Working at the Mining Exchange Hotel under Practice Hospitality means joining an environment where your creativity can flourish. The role expects you to propose themed events and menus, showcasing your ability to innovate while maintaining impeccable service standards. You will be an onsite presence for client arrivals, ensuring event setups are accurate and that the key hotel team members are introduced to the clients. Your involvement will not end at event execution; you'll also assist in the rebooking process, contributing to long-term client relationships and sustained business revenue.

The position requires flexibility in scheduling, including availability for nights, holidays, and weekends, reflecting the dynamic nature of the hospitality industry. Additionally, you will need to adhere to company policies, successfully complete a criminal background check, and be comfortable standing, walking, and occasionally lifting or moving items weighing up to 30 pounds. Essential computer proficiency in Microsoft Office and event planning software is necessary to perform tasks ranging from signage creation to floorplan preparation.

Practice Hospitality’s culture emphasizes respect for individuality and connectedness, fostering a workplace that is both enriching and fun. They seek candidates who think big, bring tenacity to their roles and demonstrate empathy and care for guests and colleagues alike. As part of this team, you will contribute to a workplace where excellence and innovation are celebrated, and where your contributions directly impact the hotel's legacy and future. This is an ideal opportunity to elevate your career in event management within a respected hospitality group known for its commitment to quality and employee growth.

Job Requirements

  • 4-year college degree in hospitality preferred or equivalent industry experience
  • two years minimum experience in hotel catering, sales, hospitality in a supervisory/managerial role for a similar size operation
  • thorough knowledge of food and beverage products, menu development, proper preparation and presentation of foods and beverage items
  • demonstrated proficiency in Microsoft Office Suite
  • ability to use various programs to prepare signage and floorplans for event functions
  • ability to grasp, lift and/or carry goods weighing up to 30 lbs occasionally
  • ability to fluently read, write and speak English
  • must be highly organized and able to self-manage goals and due dates
  • ability to stand, walk, and/or sit continuously to perform job functions
  • ability to deal effectively with customers requiring patience, tact and diplomacy
  • ability to learn and perform essential job functions with minimal supervision after training
  • flexibility regarding scheduling including nights, holidays and weekends
  • successful completion of criminal background check

Job Qualifications

  • 4-year college degree in hospitality preferred or equivalent industry experience
  • two years minimum experience in hotel catering, sales, hospitality in a supervisory/managerial role for a similar size operation
  • thorough knowledge of food and beverage products, menu development, proper preparation and presentation of foods and beverage items
  • demonstrated proficiency in Microsoft Office Suite
  • ability to use various programs to prepare signage and floorplans for event functions
  • ability to fluently read, write and speak English
  • creativity to provide themed events and menus
  • highly organized and able to self-manage goals and due dates
  • ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
  • ability to learn and perform all essential job functions accurately and safely with minimal supervision
  • core competencies including writing, reading comprehension, oral comprehension, basic computer skills, customer and personal service, number facility, creativity

Job Duties

  • organize, plan and prioritize duties by developing plans and goals based on group and hotel needs
  • timely communication to internal team and external clients via telephone, email, written documents or in person
  • create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
  • provide consultation/advice to clients on all aspects of lodge facilities and services
  • uphold and maintain hotel systems, products, booking systems, and processes
  • create and manage room blocks in front of house and sales system
  • resolve conflicts and negotiate while handling complaints, settling disputes, and resolving grievances and conflicts

Job Criteria

Experience

Mid Level (3-7 years)


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