Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
ASM Global is a world-leading venue management and services company known for operating some of the top stadiums, arenas, convention centers, and performing arts venues across the globe. The company prides itself on delivering superior event experiences to clients and guests by leveraging its extensive expertise in venue management and event coordination. ASM Global's portfolio features a diverse range of venues that host concerts, sports events, conventions, and other large-scale gatherings throughout the year. Their commitment to excellence, innovation, and community engagement has made them a preferred partner in the hospitality and entertainment industries.
The Event Manager position at ASM Global is a pivotal role responsible for providing professional client service support in the planning, organization, and management of multiple events held within the company's facilities. This role involves comprehensive oversight of event logistics from the initial booking through event conclusion, ensuring every detail is executed flawlessly. The Event Manager acts as the primary liaison between clients and the facility departments, coordinating with various operational teams including the Director of Operations and Director of Food & Beverage. This ensures that every event meets client expectations and ASM Global’s high standards.
This position requires creating detailed Banquet Event Orders (BEOs) and occasionally crafting customized menus for food and beverage services. The Event Manager meets directly with client groups to plan and organize meetings or events, guiding them through contract provisions, policies, and procedures to ensure compliance and smooth operations. They maintain constant communication with clients, keeping them updated on schedules, floor plans, insurance requirements, and payment deadlines. Cost estimation and financial oversight to confirm all event costs are settled before occurrence are also essential duties.
Operationally, the Event Manager schedules and monitors facility set-ups, coordinating with service contractors and ensuring that both client needs and facility capabilities are aligned. They oversee in-house event execution, providing onsite support by remaining available to clients and addressing any issues promptly. Additionally, this role includes attending planning and operational meetings and serving as the manager on duty when required.
An ideal candidate must have at least a bachelor’s degree and over five years of experience in convention center or large hotel hospitality management with expertise in managing large-scale events and conventions. The ability to produce BEOs and customize menus is also required. The role demands proficiency in hospitality management principles, excellent organizational skills, strong communication abilities, multitasking, and problem-solving skills. Familiarity with Microsoft Office and event software for drawing room diagrams is necessary to perform this job effectively.
Working in this fast-paced, client-focused environment requires professional presentation, strong work ethic, and the flexibility to work irregular hours including evenings, weekends, and holidays. Supervisory experience is preferred but not mandatory, making this an excellent opportunity for experienced event professionals seeking a leadership role within a prestigious global venue management company. ASM Global encourages diversity and inclusivity, promoting equal employment opportunities for women, minorities, individuals with disabilities, and protected veterans.
The Event Manager position at ASM Global is a pivotal role responsible for providing professional client service support in the planning, organization, and management of multiple events held within the company's facilities. This role involves comprehensive oversight of event logistics from the initial booking through event conclusion, ensuring every detail is executed flawlessly. The Event Manager acts as the primary liaison between clients and the facility departments, coordinating with various operational teams including the Director of Operations and Director of Food & Beverage. This ensures that every event meets client expectations and ASM Global’s high standards.
This position requires creating detailed Banquet Event Orders (BEOs) and occasionally crafting customized menus for food and beverage services. The Event Manager meets directly with client groups to plan and organize meetings or events, guiding them through contract provisions, policies, and procedures to ensure compliance and smooth operations. They maintain constant communication with clients, keeping them updated on schedules, floor plans, insurance requirements, and payment deadlines. Cost estimation and financial oversight to confirm all event costs are settled before occurrence are also essential duties.
Operationally, the Event Manager schedules and monitors facility set-ups, coordinating with service contractors and ensuring that both client needs and facility capabilities are aligned. They oversee in-house event execution, providing onsite support by remaining available to clients and addressing any issues promptly. Additionally, this role includes attending planning and operational meetings and serving as the manager on duty when required.
An ideal candidate must have at least a bachelor’s degree and over five years of experience in convention center or large hotel hospitality management with expertise in managing large-scale events and conventions. The ability to produce BEOs and customize menus is also required. The role demands proficiency in hospitality management principles, excellent organizational skills, strong communication abilities, multitasking, and problem-solving skills. Familiarity with Microsoft Office and event software for drawing room diagrams is necessary to perform this job effectively.
Working in this fast-paced, client-focused environment requires professional presentation, strong work ethic, and the flexibility to work irregular hours including evenings, weekends, and holidays. Supervisory experience is preferred but not mandatory, making this an excellent opportunity for experienced event professionals seeking a leadership role within a prestigious global venue management company. ASM Global encourages diversity and inclusivity, promoting equal employment opportunities for women, minorities, individuals with disabilities, and protected veterans.
Job Requirements
- Bachelor's degree
- 5+ years related experience in convention center or large hotel hospitality industry managing large events/conventions
- Experience creating menus for clients and banquet event orders
- Working knowledge of hospitality management, facility management, services and equipment
- Excellent organizational, planning and interpersonal skills
- Good written and verbal skills
- Ability to prioritize multiple projects and multitask
- Demonstrate problem-solving and communication skills
- Professional presentation, appearance and work ethic
- Knowledge of Microsoft Office and event software for drawing room diagrams
- Ability to work under limited supervision and interact with all levels of staff including management
- Ability to work long and irregular hours including days, evenings, weekends and holidays
Job Qualifications
- Bachelor's degree from four-year college or university
- Over 5 years related experience in convention center or large hotel hospitality industry managing large events/conventions
- Experience creating menus for clients and banquet event orders
- Knowledge of hospitality management, facility management, services and equipment
- Excellent organizational, planning and interpersonal skills
- Good written and verbal communication skills
- Ability to prioritize multiple projects and multitask
- Demonstrated problem-solving and communication skills
- Professional presentation, appearance and work ethic
- Proficiency in Microsoft Office and event software for drawing room diagrams
- Ability to work under limited supervision and interact with all levels of staff including management
- Ability to work long and irregular hours including days, evenings, weekends and holidays
- Supervisory experience preferred
Job Duties
- Oversees all aspects of facility operations related to events by communicating with Director of Operations and/or Director of F & B
- Produce approved banquet event orders (BEOs) for each event and create customized menus for food and beverage
- Meets with client groups to plan and organize assigned meetings and/or events
- Coordinates activities with various service contractors for assigned meetings and/or events
- Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures
- Keeps clients informed as to status of deadline schedules, including floor plan submissions, meeting room set-up specifications, insurance requirements, payment schedules and other details
- Prepares cost estimates and ensures all costs are paid before the event takes place
- Provides clear, concise, and timely communication of detailed requirements to operational departments
- Assists in scheduling operational set-ups to provide equipment or service needs
- Monitors facility set-up when necessary and communicates all issues with respective directors
- Serves as primary liaison between clients and facility departments
- Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events
- Greets client upon arrival and stays with client during the duration of their event
- Follows-up on client requests, concerns, and problems in a timely manner
- Attends planning, organization, and other event and facility meetings in support of facility operations
- Serves as manager on duty as required
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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