Event Manager

21c Museum Hotels is a pioneering hospitality company that beautifully merges the worlds of contemporary art and boutique hotel experiences. Known for its innovative approach, 21c Museum Hotels operates multi-venue contemporary art museums alongside boutique hotels and chef-driven restaurants, creating unique and immersive environments for guests to enjoy. This fusion of art, hospitality, and culinary excellence delivers a distinctive experience, setting 21c apart in the hospitality industry. Joining 21c means becoming part of a vibrant community passionate about art, culture, and exceptional guest service.

The Event Manager role at 21c Museum Hotels is integral to delivering memorable event experiences that reflect the company’s commitment to creativity and excellence. Reporting directly to the Food & Beverage Director, the Event Manager will supervise a team of approximately 10-15 event staff, including Event Captains, servers, and bartenders. This position requires seasoned leadership skills combined with hands-on involvement in event planning, execution, and team development.

The primary responsibility of the Event Manager is to coordinate the overall planning and flawless execution of all scheduled events within the hotel’s event spaces. This includes managing both contracted external events and internal 21c events. Working closely with Sales and Culinary teams, the Event Manager acts as a key liaison to clients, helping plan every detail from menus and set-ups to audiovisual needs and event timelines. Creativity is highly encouraged in this role to develop innovative event layouts and customized menus that exceed client expectations while ensuring profitability for the company.

The Event Manager leads efforts to maximize utilization of event spaces and enhance operational efficiency, coordinating with other departments to guarantee smooth service delivery. They are responsible for maintaining strong vendor relationships and developing preferred vendor lists to support event success. A critical aspect of the role is hands-on management during events, including overseeing set-up, food service, beverage preparation, and technology use.

In addition to event planning and execution duties, the Event Manager plays a significant role in team and financial management. This includes recruiting, training, scheduling, and evaluating event staff, as well as monitoring labor hours to control costs. The manager is expected to oversee revenue reporting, budget adherence, and reconciliation processes to maintain financial integrity.

Excellent communication skills are essential for this position to maintain effective collaboration across departments and with clients. The Event Manager ensures all event-related information is accurately documented and regularly updated using industry software like Delphi. They also facilitate weekly production meetings and provide leadership in maintaining 21c’s high service standards.

Physically, the role requires the ability to stand and walk for extended periods and to lift and carry service trays and equipment. A four-year college degree is preferred, with at least two years of experience in event planning or management required. Candidates must pass a background check and demonstrate enthusiasm for the 21c brand and its artistic mission.

Becoming an Event Manager at 21c Museum Hotels offers a rare opportunity to work at the intersection of art, hospitality, and culinary innovation. The position promises a dynamic work environment where creativity, leadership, and guest satisfaction are paramount, and where your contributions directly impact the success of unforgettable events.