Event Manager

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,500.00 - $72,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

performance bonuses

Job Description

JW Marriott is a prestigious luxury hotel brand recognized worldwide for its exceptional service, elegant accommodations, and state-of-the-art event facilities. As part of Marriott International, the JW Marriott hotels cater to discerning guests who expect high standards of comfort and professionalism. Known for hosting a wide range of events from corporate conventions and conferences to weddings and social gatherings, JW Marriott emphasizes outstanding customer experience, attention to detail, and seamless event execution. With a global presence, JW Marriott combines sophisticated hotel accommodations with innovative meeting and event spaces, making it a preferred choice for planners seeking premium venues and service excellence.

The Event Manager role at JW Marriott is integral to the successful management and execution of group conventions, weddings, and various program events within the hotel's operations. Reporting directly to the Director of Event Management, this position demands meticulous coordination and communication among clients, hotel departments, and operational teams. The Event Manager is responsible for ensuring that all aspects of contracted event programs meet or exceed expectations, including contract terms adherence and revenue optimization through strategic sales of food, beverage, and auxiliary experiences. This role requires strong leadership and organizational skills, a comprehensive understanding of the hospitality and event management industries, and the ability to manage multiple priorities with professionalism. The Event Manager will also facilitate pre-conference meetings, maintain thorough documentation such as Banquet Event Orders and Convention resumes, and foster collaborative relationships with clients and internal teams to deliver memorable event experiences.

Candidates for this position should have substantial experience in event management within a large, first-class hotel environment, with an emphasis on luxury service standards. The role involves dynamic interaction with diverse stakeholders and demands an assertive yet positive approach, excellent communication capabilities, and an acute attention to detail. Apart from coordinating events, the Event Manager actively contributes to the broader hotel sales strategy and collaborates with operations to maintain seamless event delivery. They must be proficient in various software applications relevant to sales and event management, including MS Office Suite, Sales & Catering software, and industry-specific tools such as CI/TY and Meeting Matrix. A degree in Hotel or Hospitality Administration is preferred, underpinning the educational foundation required for this senior management position.

This full-time opportunity offers a chance to work in a luxury hospitality environment where professional growth, client relationships, and creativity in event planning are highly valued. JW Marriott fosters a collaborative team culture and encourages employees to contribute ideas that enhance service delivery and event innovation. Through this role, an experienced Event Manager will not only ensure the flawless execution of large-scale events but also play a pivotal part in promoting the hotel's reputation as a leader in luxury event management. Candidates can expect a challenging yet rewarding career path with competitive compensation aligned with industry standards.

Job Requirements

Professional demeanor appropriate for a luxury environment
Minimum of five years related experience in a convention or similar management position at a large first class hotel
Strong culinary and beverage knowledge and interest
Knowledge and understanding of the hotel guest room inventory
Proven ability to plan and organize events effectively with an acute sense of detail
Assertive, professional and positive approach with a proven ability to develop and lead in a team environment
Understanding of computers and applications with a strong working knowledge of Sales & Catering, MS Word, MS Outlook, MS Excel, CI/TY and Meeting Matrix
Ability to work independently and maintain a positive attitude within a busy environment
Proven leadership and staff development skills with good decision making ability
Excellent interpersonal and communication skills, both written and verbal

Job Qualifications

Professional demeanor appropriate for a luxury environment
Minimum of five years related experience in a convention or similar management position at a large first class hotel
Strong culinary and beverage knowledge and interest
Knowledge and understanding of the hotel guest room inventory
Proven ability to plan and organize events effectively with an acute sense of detail
Assertive, professional and positive approach with a proven ability to develop and lead in a team environment
Understanding of computers and applications with a strong working knowledge of Sales & Catering, MS Word, MS Outlook, MS Excel, CI/TY and Meeting Matrix
Ability to work independently and maintain a positive attitude within a busy environment
Proven leadership and staff development skills with good decision making ability
Excellent interpersonal and communication skills, both written and verbal
Degree in Hotel or Hospitality Administration from a recognized University, College or Polytechnic Institute preferred

Job Duties

Manage and execute the terms of the contract for group conventions programs as outlined by the Sales Manager and per JW Marriott standards
Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences activities
Communicate all details of assigned groups conventions weddings programs to all departments in a professional, thorough and timely manner by using Convention and Social Group Resumes, Banquet Event Orders and internal correspondence effectively
Identify opportunities to maximize sales above contracted minimum spend
Establish close working relationships with clients and JW Marriott team members
Efficiently reserve and utilize function space to maximize revenues while minimizing space consumption
Facilitate pre-conference meetings with clients and key hotel staff
Work closely with the client and hotel departments throughout the duration of assigned groups conventions programs by being available to assist the client and provide information to hotel departments at the appropriate times
Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments
Adhere to all standards and procedures as outlined by JW Marriott
Accurately forecast Banquet revenue, covers and average checks based on group assignments
Conduct pre-planning site meetings and assist in the sales process where required
Maintain the integrity of Sales & Catering at all times
Partner with operations department
Contribute to selling strategy of the whole hotel
Additional duties and projects as assigned