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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $55.00
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Training and Development
Job Description
ABM is a global leader in integrated facility management services, providing comprehensive solutions that make spaces cleaner, safer, and more efficient. With a workforce exceeding 100,000 professionals, ABM serves a diverse portfolio of sectors including commercial real estate, aviation, education, mission-critical environments, and manufacturing and distribution. The company is known for its commitment to innovation and sustainability, leveraging advanced technologies to deliver superior service and uphold the highest standards of quality. ABM's dedication to its clients is reflected in its blue-chip client base and over $8 billion in annual revenue, which underscores its stability and growth potential. This establishes ABM... Show More
Job Requirements
- High School Diploma or GED required
- minimum of three (3) years supervisory experience in a service-oriented or customer-centric environment
- 2+ years of event management, janitorial/custodial oversight, or facilities management preferred
- experience in cost estimating and pricing event-related services
- working knowledge of OSHA safety regulations and chemical handling/storage procedures
- must be able to write reports, create business correspondence, and effectively communicate with managers and customers
- strong problem-solving skills and the ability to remain composed under pressure in a fast-paced event environment
Job Qualifications
- High School Diploma or GED
- minimum of three (3) years supervisory experience in a service-oriented or customer-centric environment
- 2+ years of event management, janitorial/custodial oversight, or facilities management preferred
- experience in cost estimating and pricing event-related services
- working knowledge of OSHA safety regulations and chemical handling/storage procedures
- ability to write reports, create business correspondence, and effectively communicate with managers and customers
- strong problem-solving skills and the ability to remain composed under pressure in a fast-paced event environment
Job Duties
- Ensure that event services are performed as contracted and at the intended profit margins
- serve as the face of ABM for the customer
- develop and maintain strong, professional client relationships
- understand customer requirements for events and offer ABM services to meet evolving needs
- attend university events-supporting setup, staffing, service delivery, and breakdown activities
- remain oncall to respond to urgent event or building needs
- troubleshoot and resolve potential problems or service concerns quickly and effectively
- manage quality control monitoring and safety programs for event operations and designated facilities
- conduct quality of service inspections and ensure high service standards at all event locations
- identify opportunities to increase revenue by recommending additional or periodic services to customers
- ensure compliance with ABM policies and procedures, as well as all federal, state, and local regulations
- ensure completion and timely submission of all required paperwork, including labor variance plans, event summaries, and operational model updates
- proactively analyze and manage financial and operational performance across assigned event locations
- ensure payroll accuracy for event staff and resolve discrepancies promptly
- provide leadership and direction to Supervisors, Leads, and event personnel assigned to support university events
- oversee the recruitment, training, scheduling, and performance evaluation of event staff
- handle employee relations matters including directing work, performance reviews, recognition, discipline, complaint resolution, and terminations in accordance with company policies and applicable laws
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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