Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie

AEG is a global leader in sports and live entertainment, boasting over 20 years of experience in hosting unforgettable events and delivering world-class entertainment experiences. With a portfolio that includes more than 300 venues worldwide, leading sports franchises, iconic music brands, integrated entertainment districts, a premier ticketing platform, and global sponsorship activations, AEG hosts over 160 million guests annually, promoting more than 10,000 shows and presenting over 22,000 events each year. The company is committed to innovation, artistry, and fostering community engagement through its diverse entertainment offerings that bring people together to celebrate and create memorable moments.

The company places a strong emphasis on diversity and inclusion, aiming to build a workforce that reflects the varied backgrounds of the artists, athletes, and fans it serves. Beyond entertainment, AEG is dedicated to supporting the communities where it operates by going beyond traditional business boundaries and adopting sustainable practices to minimize environmental impact. As a leading player in the entertainment industry, AEG continuously pushes the limits of live experiences, providing guests with unique and thrilling moments.

The Usher/Ticket Taker position at AEG plays a critical role in ensuring that guests have a seamless and enjoyable experience at events. This role requires excellent customer service skills, attention to detail, and the ability to manage access control efficiently. The Usher/Ticket Taker is responsible for greeting guests upon arrival, assisting with seating directions, scanning tickets, and maintaining order at access points to prevent unauthorized entry. Additionally, the role involves addressing guest inquiries, accommodating guests with disabilities according to ADA guidelines, and managing any issues or disputes calmly and professionally.

This part-time position offers an hourly pay rate ranging from $13.50 to $17.00, depending on experience and qualifications. Although the role is not eligible for performance bonuses under the current plan, it may qualify for benefits in accordance with the Affordable Care Act (ACA). The Usher/Ticket Taker is expected to work evenings, weekends, and holidays, reflecting the dynamic nature of the entertainment events hosted by AEG. This position demands the ability to work in fast-paced, often loud environments and requires standing for extended periods and the ability to frequently use stairs throughout the venue.

AEG encourages those who are passionate about providing outstanding customer service and contributing to memorable live experiences to join their team. The company is committed to equal opportunity employment and values the unique contributions of each employee. With a focus on innovation, community, and sustainability, AEG offers a fulfilling work environment where employees can grow and thrive while making a tangible impact on guests' experiences.