Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Professional development opportunities
Job Description
The St. Paul RiverCentre is a premier event venue located in the heart of St. Paul, Minnesota, renowned for hosting a diverse array of events such as conventions, trade shows, and graduation ceremonies. This vibrant facility is complemented by the adjoining Roy Wilkins Auditorium, creating a dynamic space for large-scale events and community gatherings. The RiverCentre is committed to providing a high-quality event experience through exceptional service, outstanding client support, and a well-maintained venue that meets the needs of both event organizers and attendees. As a key player in the regional events industry, the RiverCentre prides itself on its ability... Show More
Job Requirements
- Bachelor's degree or equivalent experience preferred
- One year of experience in an event-related position, preferably in a meeting or hotel environment
- Knowledge of facility management or event planning basics
- Familiarity with technical production equipment
- Understanding guest service practices for large groups
- Ability to work effectively in team environments
- Basic computer skills and Microsoft Office experience preferred
- Effective communication and conflict management skills
- Strong planning, organizational, and supervisory abilities
- Problem-solving and analytical capabilities
- Capacity to multitask in a high-pressure environment
- Ability to tolerate last-minute changes and a fast-paced work environment
- Demonstrated strong work ethic and team collaboration
- Physical ability to lift and move equipment up to 100 pounds
- Ability to work a second shift schedule, Tuesday through Saturday from approximately 2:00 pm to 10:30 pm which may vary based on event demands
Job Qualifications
- Bachelor's degree or equivalent experience preferred
- One year in an event-related position, preferably in a meeting or hotel environment
- Knowledge of basics of facility management or event planning
- Familiarity with technical production equipment
- Understanding of guest service practices for large groups of people
- Ability to work in a team environment with diverse personalities and skill sets
- Basic computer skills and Microsoft Office experience preferred
- Effective communication skills with a variety of individuals
- Ability to manage challenging situations under pressure
- Strong organizational and supervisory skills
- Problem-solving skills to diagnose and remedy issues
- Ability to analyze and coordinate facility capabilities with client needs
- Capacity to handle multiple projects simultaneously
- Ability to adapt to the fast-paced event industry and handle last-minute changes
- Strong work ethic and team support willingness
Job Duties
- Serve as primary client event contact in the absence of Event Manager
- Supervise events and event operations to meet client needs
- Plan and discuss event details with operations and support staff
- Assure readiness of items needed for events in facilities including signage, room sets, and exhibitor services
- Ensure readiness of venue common spaces to ensure a premium experience for all guests
- Supervise room set-ups and occasionally move tables, chairs, and various equipment into position
- Assist the Event Management team with scheduling and other support work
- Assist in promoting effective use of the RiverCentre complex
- Manage digital signage throughout the facility, keeping it updated based on current and upcoming event activity
- Perform other tasks assigned by the Senior Event Manager, Event Management staff, and Director of Event Management
- Manage exhibitor services
- Manage the exhibitor ordering process including pre-event, event day, and post-event activities related to ordering and payment reconciliation
- Proactively monitor exhibitor orders for any special requests or needs and communicate with the appropriate department or event manager
- Serve as the customer service representative for exhibitor inquiries related to ordering venue services such as electrical, internet, water, drain, etc., conducted in person, electronically, and over the phone
- Manage the exhibitor services website to ensure usability for exhibitors and staff
- Support Event Management Administration
- Assist Event Managers with department client gifts including tracking, reminding, and ordering gifts
- Assist in creating and updating monthly department schedules
- Complete annual equipment inventory with the Operations department
- Communicate security related information and complete incident reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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