Event Experience Manager

Milwaukee, WI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Paid holidays

flexible schedule

Job Description

Visit Milwaukee is a renowned destination marketing organization dedicated to promoting Milwaukee as a premier location for meetings, conventions, and tourism. The organization works closely with local partners, hotels, and businesses to provide exceptional services that attract and support visitors, enhancing the overall visitor experience. As a vibrant city known for its rich culture, events, and business opportunities, Milwaukee offers a unique environment where meetings and conventions can thrive. Visit Milwaukee’s mission is to ensure successful events that leave a positive lasting impression, encourage repeat visits, and contribute to the area’s economic growth through strategic marketing and superior service delivery.

The Event Experience Manager at Visit Milwaukee is a pivotal role focused on managing convention client accounts with the highest level of service quality and attention to detail. This full-time position requires a proactive professional who will consult with clients from the initial booking stage through the post-event follow-up, ensuring that every event in Milwaukee runs smoothly and exceeds expectations. The role is instrumental in fostering strong client relationships, coordinating services such as welcome programs, promotional activities, volunteer requests, and referral management to partners, all aimed at delivering a seamless event experience. The Event Experience Manager also supports various departments by managing projects, assisting with event-related activations, and contributing to the overall goals of Visit Milwaukee.

This role demands exceptional organization skills, the ability to manage multiple priorities effectively, and a commitment to excellent client service. The successful candidate must be prepared to work collaboratively with sales managers, hotel partners, and the broader Visit Milwaukee team to secure bookings and support event execution. Attendance at key meetings, industry training, and occasional work during nights and weekends is expected. The Event Experience Manager represents Visit Milwaukee at industry conferences and client meetings, promoting not only the city but also the exemplary service standards of the organization.

Candidates should bring a background in tourism or hospitality together with a minimum of three years of relevant experience in account service or event management. Strong communication skills, cultural sensitivity, and the ability to innovate and adapt to diverse client needs are critical. Technical proficiency with database systems and Microsoft Office is required, as is the ability to travel for client site visits and other business needs. The role offers an exciting opportunity to impact Milwaukee’s reputation as a top destination for meetings and conventions while working in a dynamic and inclusive environment committed to diversity and customer satisfaction.

Job Requirements

Bachelor’s or associate degree in business marketing communications or related field or equivalent combination of education experience and training
Minimum three years of related experience in account services event management or related field
Tourism or hospitality background preferred
Exceptional written and verbal communication skills
Strong organizational skills with ability to manage multiple projects priorities and deadlines
Demonstrated success in client relationship building and management
Positive attitude professional demeanor tact and judgment in dealing with diverse customers
Commitment to diversity and inclusivity
Ability to present to diverse audiences including radically ethnically and socioeconomically diverse communities
Energetic highly motivated self-starter with innovative ideas and strategies
Advanced computer skills including MS Office and database applications
Valid U.S. driver’s license
Ability to work occasional nights and weekends
Ability to sit at desk operate computer keyboard and view computer screen for six to eight hours per day
Must be able to hear and converse via telephone and in person
May be required to lift boxes and small equipment up to 50 pounds
Must be able to operate a motor vehicle
Must be able to stand and/or walk for extended periods
This position requires travel by business auto personal auto and airplane

Job Qualifications

Bachelor’s or associate degree in business marketing communications or related field or equivalent combination of education experience and training
Minimum three years of related experience in account services event management or related field
Tourism or hospitality background preferred
Exceptional written and verbal communication skills
Strong organizational skills with ability to manage multiple projects priorities and deadlines
Demonstrated success in client relationship building and management
Positive attitude professional demeanor tact and judgment in dealing with diverse customers
Commitment to diversity and inclusivity
Ability to present to diverse audiences including radically ethnically and socioeconomically diverse communities
Energetic highly motivated self-starter with innovative ideas and strategies
Advanced computer skills including MS Office and database applications
Valid U. S. driver’s license
Ability to work occasional nights and weekends

Job Duties

Directly consult and work closely with assigned convention/meeting accounts from initial booking through post-convention meeting ensuring positive Milwaukee experience
Maintain constant client communication throughout planning process from initial services communication to continual phone and meeting contact
Provide services such as welcome program pre-promotion and promotional needs volunteer requests and partner referrals
Contact clients a minimum of six months prior to their meeting to ensure planning is progressing and needs are met
Work closely with and assist sales managers for client site visits and meetings to help secure definite bookings
Build site itineraries for client site visits and manage site inspection schedules with hotels and partners
Provide service presentations to convention and partner groups as needed
Assist with external booking services for un-booked business that request services
Attend pre-promotion trips pre and post-con meetings and related convention planning meetings as needed
Document communication event services hotel blocks attendance economic impact and other event details using CRM
Assist with non-assigned accounts as needed
Assist with planning and executing FAM tours for prospective meeting planners and internal events
Support Visitor Experience team with activations including booth setup staffing and visitor engagement
Maintain close working relationships with partner businesses focusing on hotel and convention center staff
Attend weekly event staff meetings and quarterly citywide services meetings
Attend Visit Milwaukee partnership activities as directed by Director
Collaborate with other departments on projects and events as needed
Assist in managing events via online housing program as needed
Attend industry training and events and represent Visit Milwaukee as required
Perform other duties assigned by Senior Director of Event Experience