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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Paid holidays
flexible schedule
Job Description
Visit Milwaukee is a renowned destination marketing organization dedicated to promoting Milwaukee as a premier location for meetings, conventions, and tourism. The organization works closely with local partners, hotels, and businesses to provide exceptional services that attract and support visitors, enhancing the overall visitor experience. As a vibrant city known for its rich culture, events, and business opportunities, Milwaukee offers a unique environment where meetings and conventions can thrive. Visit Milwaukee’s mission is to ensure successful events that leave a positive lasting impression, encourage repeat visits, and contribute to the area’s economic growth through strategic marketing and superior service delivery.Show More
Job Requirements
- Bachelor’s or associate degree in business marketing communications or related field or equivalent combination of education experience and training
- Minimum three years of related experience in account services event management or related field
- Tourism or hospitality background preferred
- Exceptional written and verbal communication skills
- Strong organizational skills with ability to manage multiple projects priorities and deadlines
- Demonstrated success in client relationship building and management
- Positive attitude professional demeanor tact and judgment in dealing with diverse customers
- Commitment to diversity and inclusivity
- Ability to present to diverse audiences including radically ethnically and socioeconomically diverse communities
- Energetic highly motivated self-starter with innovative ideas and strategies
- Advanced computer skills including MS Office and database applications
- Valid U.S. driver’s license
- Ability to work occasional nights and weekends
- Ability to sit at desk operate computer keyboard and view computer screen for six to eight hours per day
- Must be able to hear and converse via telephone and in person
- May be required to lift boxes and small equipment up to 50 pounds
- Must be able to operate a motor vehicle
- Must be able to stand and/or walk for extended periods
- This position requires travel by business auto personal auto and airplane
Job Qualifications
- Bachelor’s or associate degree in business marketing communications or related field or equivalent combination of education experience and training
- Minimum three years of related experience in account services event management or related field
- Tourism or hospitality background preferred
- Exceptional written and verbal communication skills
- Strong organizational skills with ability to manage multiple projects priorities and deadlines
- Demonstrated success in client relationship building and management
- Positive attitude professional demeanor tact and judgment in dealing with diverse customers
- Commitment to diversity and inclusivity
- Ability to present to diverse audiences including radically ethnically and socioeconomically diverse communities
- Energetic highly motivated self-starter with innovative ideas and strategies
- Advanced computer skills including MS Office and database applications
- Valid U. S. driver’s license
- Ability to work occasional nights and weekends
Job Duties
- Directly consult and work closely with assigned convention/meeting accounts from initial booking through post-convention meeting ensuring positive Milwaukee experience
- Maintain constant client communication throughout planning process from initial services communication to continual phone and meeting contact
- Provide services such as welcome program pre-promotion and promotional needs volunteer requests and partner referrals
- Contact clients a minimum of six months prior to their meeting to ensure planning is progressing and needs are met
- Work closely with and assist sales managers for client site visits and meetings to help secure definite bookings
- Build site itineraries for client site visits and manage site inspection schedules with hotels and partners
- Provide service presentations to convention and partner groups as needed
- Assist with external booking services for un-booked business that request services
- Attend pre-promotion trips pre and post-con meetings and related convention planning meetings as needed
- Document communication event services hotel blocks attendance economic impact and other event details using CRM
- Assist with non-assigned accounts as needed
- Assist with planning and executing FAM tours for prospective meeting planners and internal events
- Support Visitor Experience team with activations including booth setup staffing and visitor engagement
- Maintain close working relationships with partner businesses focusing on hotel and convention center staff
- Attend weekly event staff meetings and quarterly citywide services meetings
- Attend Visit Milwaukee partnership activities as directed by Director
- Collaborate with other departments on projects and events as needed
- Assist in managing events via online housing program as needed
- Attend industry training and events and represent Visit Milwaukee as required
- Perform other duties assigned by Senior Director of Event Experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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