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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,300.00 - $73,900.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Travel reimbursement
Employee Discounts
Job Description
Visit Milwaukee is a dynamic and dedicated destination marketing organization responsible for promoting Milwaukee as a premier travel and convention destination. The organization collaborates with local businesses, community leaders, and the hospitality industry to deliver exceptional visitor experiences and drive economic impact through tourism and events. With a strong focus on supporting the local economy and enhancing Milwaukee's visibility on the national and international stage, Visit Milwaukee plays a crucial role in shaping the city's reputation as a vibrant and welcoming destination. Their commitment to excellence in service and community partnership aligns closely with their mission to ensure every visitor... Show More
Job Requirements
- Bachelor's or associate degree in business marketing communications or related field or equivalent combination of education experience and training
- Minimum three years of related experience in account services event management or related field
- Tourism Hospitality background preferred
- Exceptional written and verbal communication skills
- Strong organizational skills with ability to handle multiple projects priorities and deadlines
- Demonstrated success in client relationship building and management
- Positive attitude professional demeanor tact and judgment
- Strong commitment to diversity and inclusivity
- Ability to present to diverse audiences
- Energetic highly motivated self-starter with innovative ideas
- Advanced computer experience including MS Office and database applications
- Valid U.S. Driver's License
- Must be available to work occasional nights and weekends
- Ability to sit at desk operate computer keyboard and view screen for six to eight hours
- Must be able to hear and converse via telephone and in person
- Ability to lift boxes and small equipment up to 50 pounds
- Must be able to operate a motor vehicle
- Must be able to stand or walk for extended periods
- Willingness to travel by business auto personal auto and airplane
Job Qualifications
- Bachelor's or associate degree in business marketing communications or related field or an equivalent combination of education experience and training
- Minimum three years of related experience in account services event management or related field
- Tourism Hospitality background preferred
- Exceptional written and verbal communication skills
- Strong organizational skills with ability to handle multiple projects priorities and deadlines
- Demonstrated success in client relationship building and management
- Positive attitude professional demeanor tact and judgment
- Strong commitment to diversity and inclusivity
- Ability to present to diverse audiences including radically ethnically and socioeconomically diverse communities
- Energetic highly motivated self-starter with innovative ideas
- Advanced computer experience including MS Office and database applications
- Valid U.S. Driver's License and ability to travel
- Availability to work occasional nights and weekends
Job Duties
- Directly consult and work closely with assigned convention meeting accounts from their initial booking through the post-convention meeting ensuring a positive Milwaukee experience
- Maintain constant communication with the client throughout the planning process from initial services communication to continual phone and meeting contact
- Provide services to clients such as welcome program pre-promotion and promotional needs volunteer requests and partner referrals for event needs
- Contact all clients a minimum of six months prior to their meeting to ensure that planning is progressing and their needs are being met by Visit Milwaukee
- Work closely with and assist sales managers for client site visits and meetings to help secure definite bookings
- Build site itineraries for client site visits and manage site inspection schedule with hotels and other partners
- Provide service presentations to convention and partner groups as needed
- Assist with services external bookings for un-booked business that request services
- Attend pre-promotion trips pre and post-con meetings and related convention planning meetings as needed
- Document communication with clients event services being utilized hotel blocks attendance economic impact and other event details using CRM
- Assist with non-assigned accounts as needed to help in specific areas
- Assist with planning and execution of FAM familiarization tours for prospective meeting planners and other internal company events as needed
- Assist Visitor Experience team with activations by setting up booth staffing during events and engaging with visitors
- Maintain a close working relationship with partner businesses with a focus on hotel and convention center services staff
- Attend weekly event staff meetings and quarterly citywide services staff meetings
- Attend Visit Milwaukee partnership activities as determined by Director
- Work closely with and assist other departments with projects events as needed
- Assist in managing events via the on-line housing program as needed
- Attend industry training and events as appropriate Represent Visit Milwaukee at events as needed
- Other duties assigned by the Senior Director of Event Experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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