Event Experience Manager

Milwaukee, WI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,300.00 - $73,900.00

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Travel reimbursement

Employee Discounts

Job Description

Visit Milwaukee is a dynamic and dedicated destination marketing organization responsible for promoting Milwaukee as a premier travel and convention destination. The organization collaborates with local businesses, community leaders, and the hospitality industry to deliver exceptional visitor experiences and drive economic impact through tourism and events. With a strong focus on supporting the local economy and enhancing Milwaukee's visibility on the national and international stage, Visit Milwaukee plays a crucial role in shaping the city's reputation as a vibrant and welcoming destination. Their commitment to excellence in service and community partnership aligns closely with their mission to ensure every visitor leaves with a memorable impression of the city.

The Event Experience Manager at Visit Milwaukee is a pivotal role designed to service assigned convention client accounts and ensure the highest standards of quality and accuracy throughout event planning and execution. This role is essential in fostering successful meetings and conventions, maximizing opportunities for repeat business, and upholding Milwaukee's reputation as a top-tier meeting destination. The Event Experience Manager works closely with clients from the initial booking phases through to the post-convention period, providing continuous support and innovative solutions to meet their needs.

This full-time role requires a proactive, organized, and client-focused individual who excels in communication and relationship management. Among the key responsibilities, the manager will work directly with assigned convention and meeting accounts, maintaining steady and clear communication to guarantee client satisfaction. The role involves coordinating welcome programs, promotional activities, volunteer recruitment, and partner referrals, playing an integral part in assembling a seamless experience for clients and their event attendees.

The Event Experience Manager also collaborates with sales managers to facilitate client site visits and inspections, helping to secure and solidify bookings. They are tasked with managing service presentations, attending various planning and promotional meetings, and utilizing CRM systems to document client interactions and event data effectively. The role extends to supporting Visitor Experience activations, coordinating with hotels and convention staff, and contributing to the overall success of internal company events such as familiarization tours.

This position demands exceptional organizational skills, a strong commitment to diversity and inclusivity, and the ability to handle multiple projects with minimal supervision. The role also includes periodic travel and the flexibility to work occasional evenings and weekends, highlighting the dynamic nature of event management in a bustling city like Milwaukee. Advanced computer skills, particularly in MS Office and database management, are essential to meet the demands of documentation and communication.

Ultimately, the Event Experience Manager is a vital ambassador for Visit Milwaukee, representing the organization and the city at industry events and within diverse communities. This role offers a rewarding opportunity for professionals passionate about event services, client relations, and the hospitality industry to contribute meaningfully to Milwaukee’s growing prominence as a convention hub.

Job Requirements

Bachelor's or associate degree in business marketing communications or related field or equivalent combination of education experience and training
Minimum three years of related experience in account services event management or related field
Tourism Hospitality background preferred
Exceptional written and verbal communication skills
Strong organizational skills with ability to handle multiple projects priorities and deadlines
Demonstrated success in client relationship building and management
Positive attitude professional demeanor tact and judgment
Strong commitment to diversity and inclusivity
Ability to present to diverse audiences
Energetic highly motivated self-starter with innovative ideas
Advanced computer experience including MS Office and database applications
Valid U.S. Driver's License
Must be available to work occasional nights and weekends
Ability to sit at desk operate computer keyboard and view screen for six to eight hours
Must be able to hear and converse via telephone and in person
Ability to lift boxes and small equipment up to 50 pounds
Must be able to operate a motor vehicle
Must be able to stand or walk for extended periods
Willingness to travel by business auto personal auto and airplane

Job Qualifications

Bachelor's or associate degree in business marketing communications or related field or an equivalent combination of education experience and training
Minimum three years of related experience in account services event management or related field
Tourism Hospitality background preferred
Exceptional written and verbal communication skills
Strong organizational skills with ability to handle multiple projects priorities and deadlines
Demonstrated success in client relationship building and management
Positive attitude professional demeanor tact and judgment
Strong commitment to diversity and inclusivity
Ability to present to diverse audiences including radically ethnically and socioeconomically diverse communities
Energetic highly motivated self-starter with innovative ideas
Advanced computer experience including MS Office and database applications
Valid U.S. Driver's License and ability to travel
Availability to work occasional nights and weekends

Job Duties

Directly consult and work closely with assigned convention meeting accounts from their initial booking through the post-convention meeting ensuring a positive Milwaukee experience
Maintain constant communication with the client throughout the planning process from initial services communication to continual phone and meeting contact
Provide services to clients such as welcome program pre-promotion and promotional needs volunteer requests and partner referrals for event needs
Contact all clients a minimum of six months prior to their meeting to ensure that planning is progressing and their needs are being met by Visit Milwaukee
Work closely with and assist sales managers for client site visits and meetings to help secure definite bookings
Build site itineraries for client site visits and manage site inspection schedule with hotels and other partners
Provide service presentations to convention and partner groups as needed
Assist with services external bookings for un-booked business that request services
Attend pre-promotion trips pre and post-con meetings and related convention planning meetings as needed
Document communication with clients event services being utilized hotel blocks attendance economic impact and other event details using CRM
Assist with non-assigned accounts as needed to help in specific areas
Assist with planning and execution of FAM familiarization tours for prospective meeting planners and other internal company events as needed
Assist Visitor Experience team with activations by setting up booth staffing during events and engaging with visitors
Maintain a close working relationship with partner businesses with a focus on hotel and convention center services staff
Attend weekly event staff meetings and quarterly citywide services staff meetings
Attend Visit Milwaukee partnership activities as determined by Director
Work closely with and assist other departments with projects events as needed
Assist in managing events via the on-line housing program as needed
Attend industry training and events as appropriate Represent Visit Milwaukee at events as needed
Other duties assigned by the Senior Director of Event Experience