Event Experience Manager

Marriott International is a global leader in the hospitality industry, renowned for its commitment to excellence, innovation, and superior customer service. As one of the world's largest hotel chains, Marriott operates thousands of properties across numerous countries, catering to business travelers, tourists, and event organizers with luxury accommodations, comprehensive amenities, and exceptional guest experiences. The company is celebrated for its dedication to diversity, inclusion, and equal opportunity employment, creating a positive and supportive work environment for all associates. Marriott continuously invests in employee development and prides itself on the rich blend of cultures, talents, and experiences within its workforce.

The Event Operations Manager role at Marriott International is pivotal in ensuring the seamless execution of all aspects of events held at their properties. This position involves comprehensive planning, coordination, and management from the initiation phase through to event completion and post-event follow-up. The Event Operations Manager acts as a vital liaison between meeting planners and all hotel operational departments, ensuring that client expectations are met with precision and that the event's objectives are fully realized.

This role demands a high level of organizational expertise, attention to detail, and a proactive approach to problem-solving. The successful candidate is expected to oversee the on-site delivery of hotel products and services in accordance with conference group plans, guaranteeing a positive and memorable meeting experience for clients. Utilizing specialized event management software, the manager produces essential program documentation such as pass-on reports, banquet event orders (BEOs), and post-convention reports, which are critical for smooth event operations.

The Event Operations Manager also maintains continuous communication with clients regarding event statuses, pending actions, and any necessary changes, ensuring transparency and responsiveness throughout the planning and execution phases. This role requires collaboration with the conference planning team to identify and resolve issues swiftly and efficiently, attend planning visits, welcome receptions, tie-down meetings, and internal coordination meetings related to security, parking, or production.

Exceptional customer service is a cornerstone of this position. The manager must handle guest concerns with professionalism, use personal judgment to enhance client experiences, and implement feedback-based improvements. Verifying that room requirements such as lighting, temperature, audio-visual equipment, and room setups are precisely aligned with client expectations is also a fundamental responsibility.

In summary, the Event Operations Manager at Marriott International is entrusted with the comprehensive management of event logistics, client communication, and service excellence, contributing significantly to the Marriott reputation for outstanding hospitality and event services. This role offers an exciting opportunity for professionals with a passion for event management and hospitality, within a company that values diversity, inclusion, and continuous improvement.