Event Experience Manager

Denver, CO, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Salary

Rate:

Range $45,300.00 - $75,500.00

Work Schedule

Standard Hours

Benefits

bonus program

Health Insurance

401(k) plan with Company Match

Employee stock purchase plan

Paid Time Off

Life insurance

Group disability insurance

Travel Discounts

Adoption assistance

Paid parental leave

Health savings account

flexible spending accounts

Tuition Assistance

Pre-tax commuter benefits

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and innovative hotel management. Among its esteemed portfolio of brands is Gaylord Hotels, a unique collection that offers expansive meeting and event spaces combined with extraordinary service. Gaylord Hotels stand out for delivering immersive environments and highly personalized services tailored to bring people together in remarkable ways. Marriott encourages diversity and inclusion in its workforce, ensuring an environment where all associates, called STARs, thrive with respect, creativity, and opportunity.

Gaylord Hotels represent more than just a place to stay—they are d... Show More

Job Requirements

High school diploma or GED
Three years of experience in event management or related field
Or bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
One year of experience in event management
Proficiency in event management software
Excellent communication skills
Ability to work well under pressure and in a fast-paced environment

Job Qualifications

High school diploma or GED with three years of experience in event management or related professional area
Or bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year of experience in event management
Skilled in event management software
Strong communication and interpersonal skills
Ability to manage multiple tasks and coordinate cross-functional teams
Exceptional customer service skills

Job Duties

Manages the execution of all aspects of events, including planning, day-to-day coordination, and exit strategies
Serves as meeting planning advocate and liaison to all operational departments
Verifies on-site delivery of hotel products and services according to conference group plans
Utilizes software to generate necessary program documents such as pass on reports, Banquet Event Orders, post-convention reports, and change logs
Advises clients on current status of events and coordinates any necessary changes
Maintains program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders prior to group arrival
Partners with conference planning team to identify and resolve issues
Attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
Proactively resolves potential meeting or room set issues
Utilizes available resources to meet client requests or resolve issues
Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
Delivers excellent customer service and coordinates event details verbally and in writing
Responds to guest problems and complaints
Uses judgment and expertise to enhance client experience
Stays available to solve problems or suggest alternatives
Works to continually improve customer service by integrating feedback into action plans

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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