Event Experience Manager

Denver, CO, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Salary

Rate:

Range $45,300.00 - $75,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

401(k) Plan

Employee stock purchase plan

Paid Time Off

Life insurance

Group disability insurance

Travel Discounts

Job Description

Gaylord Hotels is a renowned brand under Marriott International, celebrated for its dedication to creating unique and memorable meeting and event experiences. As part of the Marriott International family, Gaylord Hotels boasts a rich heritage of service, innovation, and hospitality excellence that resonates globally. Marriott International is a world leader in the hospitality industry, operating a vast portfolio of hotels and related lodging facilities across various brands and market segments. Gaylord Hotels specifically focuses on delivering comprehensive meeting and event environments that bring people together in an extraordinary way. The company emphasizes a culture where employees, known as STARs, engage... Show More

Job Requirements

high school diploma or GED
3 years in event management or related professional area
or bachelor's degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
1 year of experience in event management or related professional area required
ability to manage multiple events simultaneously
proficiency with relevant software
excellent organizational skills
ability to work flexible hours including nights and weekends
strong communication skills
customer service focus

Job Qualifications

high school diploma or GED
bachelor's degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
1 year of experience in event management or related professional area
demonstrated ability to use event management software
strong communication and interpersonal skills
problem solving and conflict resolution skills
ability to work collaboratively with multiple departments
customer service orientation

Job Duties

manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
serves as meeting planning advocate and liaison to all operational departments
verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
utilizes software for generation of necessary program documents including pass-on reports, banquet event orders, post-convention report and change logs
advises client on current status of events and functions, including pending and action items
coordinates any changes necessary
maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders prior to group arrival
partners with conference planning team to verify issues are identified and resolved
attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
proactively resolves potential meeting or room set issues
utilizes available resources to meet client requests or resolve client issues
verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
delivers excellent customer service
coordinates and communicates event details to client and property operations
responds to and handles guest problems and complaints
uses personal judgement and expertise to enhance the client experience
stays available to solve problems or suggest alternatives
works to improve customer service by integrating feedback and judgement into action plans

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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