Job Overview
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $80,000.00
Benefits
competitive salary
Comprehensive benefits package
Health Insurance
Paid Time Off
employee mentoring
Career growth opportunities
inclusive work environment
Job Description
CrowdRx is a distinguished provider of event medical services and is a proud member of the Global Medical Response (GMR) family of solutions. Known for delivering compassionate and high-quality emergency and patient relocation care, CrowdRx plays an essential role in healthcare services at major events. Located in San Francisco, California, at 1 Warriors Way, this dynamic company prides itself on maintaining its commitment to safety, professionalism, and exemplary service during public events and large gatherings. CrowdRx's operations are founded on strong company values that ensure staff is well-trained, responsive, and efficient under various circumstances, whether for routine events or emergency...
Show MoreJob Requirements
- High School Diploma or equivalent
- Current and valid EMT/Paramedic certification
- State-approved CPR certification
- BLS card
- Driver's License
- 2 to 3 years field experience as EMT/Paramedic
- Prior EMS supervisory or leadership experience preferred
- Minimum of 3 years supervisory experience
- Effective oral, written, and interpersonal communication skills
- Proficient understanding of county/state geography, protocols, procedures, and policies
Job Qualifications
- High School Diploma or equivalent
- Current and valid EMT/Paramedic certification
- State-approved CPR certification
- BLS card
- Driver's License
- 2 to 3 years field experience as EMT/Paramedic
- Prior EMS supervisory or leadership experience preferred
- Minimum of 3 years supervisory experience
- Effective oral, written, and interpersonal communication skills
- Proficient understanding of county/state geography, protocols, procedures, and policies
- Knowledge of CrowdRx's policies, procedures, and health and safety manual
Job Duties
- Resolve issues and inquiries from field personnel regarding work assignments, vehicles, equipment, etc.
- Respond on an ambulance as part of the EMS system to meet compliance standards and provide quality care
- Develop coordinated teamwork between field crews as part of an integrated operation - clinical performance plan
- Investigate and resolve incoming customer service inquiries from fire departments, hospitals, nursing staff, and patients pertaining to field employee performance and patient care
- Approve or disapprove shift exchanges when proper notice of request has been given after normal business hours and forward the changes to the scheduling coordinator
- Coordinate EMS system availability of ambulances during disaster situations or MCI incidents and assist as directed by the incident commander
- Respond as necessary to Haz-Mat calls, calls involving unusual circumstances, or calls with more than two units responding
- Resolve scheduling conflicts that may occur during shifts to ensure continuation of the highest level of service and forward those changes to the scheduler
- Maintain knowledge of all company policies and regulations ensuring consistency in interpretation when dealing with employees and the public
- Maintain knowledge of current EMS Protocols and Regulations that govern the EMS system
- Maintain an open door policy to field employees and encourage crewmembers to discuss any issues and make suggestions for improvement
- Participate with new employee orientation
- Coordinate with the field training officers and clinical manager to identify clinical opportunities for improvement and provide follow-up as necessary
- Act as a liaison between field personnel, Manager of Operations, and the General Manager
- Meet with each Supervisor to schedule platoon meetings quarterly with their crews while off duty at a designated restaurant and provide a list of topics and meeting minutes for crew follow-up
- Oversee day-to-day operations, resolving daily issues that may arise
- Support and encourage field personnel to ensure MedicWest Ambulance standards are carried out
- Oversee the Operations Supervisors and maintain continued training in administrative duties and daily operations
- Assist in the oversight of Support Services and Dispatch
- Oversee Investigations and Employee Performance issues
- Oversee employee uniform accounts
- Adhere to all company policies and procedures
- Adhere to and comply with information systems security policies and procedures
- Mentor employees, conduct performance evaluations, counsel, and provide disciplinary actions
- Champion affirmative action efforts in all aspects of employment
- Responsible for compliance with and enforcement of company/department policies and procedures
Job Location
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