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Event Director of Event Technology I - The Chattanoogan Hotel, Curio Collection by Hilton
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,979.00 - $50,666.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Disability insurance
Job Description
Encore is a leading global provider of event technology and production services, known for delivering innovative audio-visual solutions to meet the needs of corporate clients, conventions, and entertainment venues. With a robust global presence, Encore operates in numerous hotels and convention centers, providing cutting-edge technology and expert services that enhance event experiences. The company prides itself on fostering an inclusive culture that celebrates unique strengths and differences, promoting collaboration, and a commitment to quality across its teams. This dedication ensures that clients receive world-class service, tailored to their unique event requirements.
The role of Director, Event Technology (SNE)... Show More
The role of Director, Event Technology (SNE)... Show More
Job Requirements
- bachelor's degree preferred or equivalent experience
- minimum 3 years' audio visual experience
- at least 1 year supervisory experience
- preferred 2 years customer service or hospitality experience
- sales experience is a plus
- knowledge of live show audio visual equipment
- ability to complete level 3 skills training
- proficiency with computer hardware
- proficiency with computer software including microsoft office and internet
- effective leadership skills
- valid driver's license
Job Qualifications
- bachelor's degree preferred or equivalent experience
- audio visual experience of 3 or more years
- supervisory experience of 1 or more years
- customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environment
- ability to complete level 3 skills training
- proficiency with computer hardware
- proficiency with software including internet and microsoft office
- effective leadership abilities
- customer satisfaction focus
- valid driver's license for operating company vehicles
Job Duties
- develop and maintain strong relationships with clients
- service events and act as a point of escalation
- identify key issues and decision makers for contract renewal
- consult with venue sales leadership on sales strategies
- participate in business review presentations
- manage efficient and profitable operations focusing on revenue maximization and cost control
- achieve financial goals by managing labor and equipment costs
- utilize operational and financial reports accurately
- coordinate invoicing and billing approvals
- complete sales forecasts timely
- manage location profit and loss and develop action plans
- confirm timely payments from venue partners
- perform and direct daily floor operations including scheduling and equipment setups
- ensure timely delivery and quality of equipment and services
- anticipate equipment challenges
- maintain inventory levels and safety
- share labor and equipment efficiently within local market
- attend operational venue meetings
- apply advanced troubleshooting and problem solving for equipment and software
- utilize company computer systems
- act as solo on-site technician if necessary
- create strategies to maximize event revenue including upselling and cross-selling
- prepare and deliver presentations and proposals
- attend site visits and planning meetings
- collaborate with vendors and departments
- understand event cost structure and ensure profitability
- maintain accurate customer data in CRM
- keep knowledge of new products and technologies
- deliver world-class service by maintaining relationships and overseeing event execution staff
- exceed customer expectations and monitor venues
- portray professional image
- promote culture of high performance and continuous improvement
- manage team performance and development
- implement diversity, equity and inclusion initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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