Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Flexible Schedule
Part-time employment
Professional development opportunities
Employee Discounts
Equal opportunity employer
reasonable accommodations
supportive work environment
Job Description
ASM Global is a premier venue management company that operates world-class arenas, stadiums, convention centers, and theaters worldwide. SNHU Arena, located in Manchester, New Hampshire, is a multi-purpose facility managed by ASM Global, offering a wide range of entertainment, sporting events, and cultural activities. SNHU Arena is known for its outstanding guest service and dedication to providing seamless event experiences for all attendees. This commitment to excellence manifests in the day-to-day operations, including the essential role played by the executive office team on event days.
The Event Day Receptionist position at SNHU Arena is a part-time role designed to provid... Show More
The Event Day Receptionist position at SNHU Arena is a part-time role designed to provid... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of customer service experience
- proficiency in Microsoft Office and Google Drive
- familiarity with Ticketmaster or similar ticketing platforms
- excellent communication skills
- ability to multitask and prioritize
- dependable and punctual
- flexible availability including nights weekends and holidays
- tech-savvy and quick learner
Job Qualifications
- Minimum 2 years of customer service experience event entertainment or hospitality industry preferred
- high school diploma or equivalent required
- proficiency in Microsoft Office Outlook Excel Word Google Drive and other basic computer programs
- familiarity with online ticketing platforms Ticketmaster experience strongly preferred
- strong communication skills verbal and written with excellent attention to detail
- ability to multitask prioritize and problem-solve in a fast-paced environment
- dependable punctual and able to work independently as well as part of a team
- flexible schedule availability to work nights weekends and holidays as required by event schedules
- customer service-oriented with ability to interact professionally with guests vendors and all levels of management
- tech-savvy with ability to quickly learn new systems and processes
Job Duties
- Answer incoming phone calls and email inquiries providing accurate information and resolving customer needs
- assist guests with ticketing issues including Ticketmaster troubleshooting resale site concerns and scam awareness
- provide information regarding parking ADA accommodations lost and found and other guest service needs
- access and update customer accounts ticket availability and event timelines using various software platforms
- direct inquiries and messages to the appropriate internal departments
- learn and apply all venue policies rules and regulations to guide guests effectively
- utilize Microsoft Office Suite Google Drive Outlook and arena-specific systems to perform daily tasks
- perform other duties as assigned to ensure smooth event-day operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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