Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Professional development opportunities
Job Description
The SNHU Arena, located in Manchester, New Hampshire, is a premier multi-purpose venue known for hosting a wide range of events including concerts, sports games, and entertainment shows. Operated by ASM Global, a leading venue management company, the arena prides itself on delivering exceptional experiences for guests and providing first-rate service. As a hub for major events, the SNHU Arena's executive office plays a critical role in ensuring smooth operations and high-level customer service on event days. The company is committed to fostering an inclusive work environment and values professionalism, dependability, and a strong guest-focused attitude. This part-time opportunity is... Show More
Job Requirements
- Minimum 2 years of customer service experience event entertainment or hospitality industry preferred
- High school diploma or equivalent required
- Flexibility to work nights weekends and holidays as required
- Dependable and punctual with strong communication skills
- Ability to multitask and problem-solve in fast-paced environments
- Basic proficiency with Microsoft Office and Google Drive
- Familiarity with Ticketmaster or similar ticketing platforms
Job Qualifications
- Minimum 2 years of customer service experience event entertainment or hospitality industry preferred
- High school diploma or equivalent required
- Proficiency in Microsoft Office Outlook Excel Word Google Drive and other basic computer programs
- Familiarity with online ticketing platforms Ticketmaster experience strongly preferred
- Strong communication skills verbal and written with excellent attention to detail
- Ability to multitask prioritize and problem-solve in a fast-paced environment
- Dependable punctual and able to work independently as well as part of a team
- Flexible schedule must be available to work nights weekends and holidays as required by event schedules
- Customer service-oriented with the ability to interact professionally with guests vendors and all levels of management
- Tech-savvy with the ability to quickly learn new systems and processes
Job Duties
- Answer incoming phone calls and email inquiries providing accurate information and resolving customer needs
- Assist guests with ticketing issues including Ticketmaster troubleshooting resale site concerns and scam awareness
- Provide information regarding parking ADA accommodations lost and found and other guest service needs
- Access and update customer accounts ticket availability and event timelines using various software platforms
- Direct inquiries and messages to the appropriate internal departments
- Learn and apply all venue policies rules and regulations to guide guests effectively
- Utilize Microsoft Office Suite Google Drive Outlook and arena-specific systems to perform daily tasks
- Perform other duties as assigned to ensure smooth event-day operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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