Event Customer Support & Planning Specialist

Warning Lites of Minnesota, founded in 1954, is a renowned and trusted traffic control service based in the Twin Cities and extending its services to outstate areas. The company has a longstanding commitment to enhancing the safety of the driving public by providing top-quality signage and traffic control devices and services. Over the decades, Warning Lites has developed a reputation for reliability, professionalism, and excellence in traffic management solutions. Their expertise extends to a broad spectrum of events, from community gatherings to large-scale sporting events held at stadiums and arenas, as well as marathons, parades, and concerts. The company takes great pride in delivering exceptional customer service and maintaining experienced, professional teams focused on creating safe environments for all events.

Within Warning Lites, there is a dedicated Event Division that exemplifies the company's high standards by meticulously planning and managing events of all sizes and complexities. This division is known for its precision in designing and implementing traffic control layouts that meet the unique requirements of every event. The division’s commitment to safety and customer satisfaction helps foster strong relationships with clients, including municipal partners and event organizers.

The role of Event Customer Support & Planning Specialist is a vital position within this division. It is designed for individuals who are organized, detail-oriented, and energetic, thriving in fast-paced environments while delivering outstanding customer service. This role involves direct communication with customers and city officials, attending meetings, and working closely with various stakeholders to understand and meet event-specific traffic control needs. The specialist is responsible for developing accurate event layouts and timelines that not only ensure the safety and efficiency of events but also align with logistical and business goals.

Another key responsibility of the Event Customer Support & Planning Specialist is the preparation of detailed and precise quotes that support the business objectives of Warning Lites. This requires a keen understanding of both the technical and financial aspects of traffic control planning. The position also involves managing overflow work requests and special projects delegated by the Division Manager, indicating a dynamic workload that requires flexibility and problem-solving skills.

Warning Lites values team members who embody core principles such as dependability, professionalism, problem-solving acuity, pride in their work, and humility. The company fosters a casual yet supportive work environment, where employees are encouraged to grow and develop their careers. The compensation for this full-time role is competitive, with hourly wages ranging from $25 to $30 depending on education and experience.

The benefits offered by Warning Lites are comprehensive and designed to support employee well-being and security. They include health, dental, and vision insurance plans, a Health Savings Account (HSA) with company contributions, life insurance, accidental death and dismemberment insurance, long-term disability coverage, paid time off including holidays, a 401(k) plan with company matching, and discretionary bonuses. These benefits demonstrate the company’s commitment to maintaining a positive and supportive workplace.

Candidates interested in joining Warning Lites must possess a High School Diploma or equivalent and relevant customer service experience or a satisfactory combination of experience and training demonstrating the skills needed for the job. Additional requirements include proficiency in MS Office applications such as Word, Excel, and Outlook, a valid driver's license, and the ability to interact effectively with diverse customers in a high-paced environment. Attention to detail, the ability to multitask, work independently, and within a team is essential, as is a positive attitude toward feedback and collaboration.

In summary, the Event Customer Support & Planning Specialist role at Warning Lites of Minnesota offers a unique opportunity to be part of a respected company that plays a crucial role in public safety and event management. The position promises professional growth, a supportive work culture, and a chance to contribute meaningfully to making events safe and successful throughout Minnesota.