Event Coordinator| Concierge - City Cruises Norfolk

Virginia Beach, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $28.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Professional Development

Job Description

City Experiences is a leading operator in the experiences and transportation industry, known for providing exceptional services on both land and water. With a rich history spanning over 40 years, the company has grown organically and through acquisitions to include a diverse portfolio of over 25 brands, serving more than 30 million guests and riders annually. Based in Norfolk, VA, City Experiences operates City Cruises, a premier cruise operation that offers fascinating journeys and unforgettable group events. The company prides itself on fostering a culture driven by its RESPECT Service System, which encapsulates its mission, vision, values, and operating principles.... Show More

Job Requirements

bachelor's degree preferred
minimum of 1 year of experience in sales support or as an event coordinator
communicate effectively in oral and written form
maintain a high level of organization and be detail-oriented
handle multiple tasks/projects at one time
establish and maintain effective working relationships
listen effectively assess the situation determine relevant issues and suggest solutions
work with Microsoft Office applications especially Word Excel PowerPoint
must be able to work a flexible schedule including nights and weekends to accommodate site inspections and guest needs

Job Qualifications

bachelor's degree preferred
minimum of 1 year experience in sales support or event coordination
effective oral and written communication skills
high level of organization and attention to detail
ability to handle multiple tasks/projects simultaneously
ability to establish and maintain effective working relationships
effective listening and problem-solving skills
proficiency in Microsoft Office applications including Word, Excel and PowerPoint
flexibility to work nights and weekends

Job Duties

develop a comprehensive knowledge of all regional vessels, products and enhancements
take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups
successfully upsell existing guests to higher-value options and enhancements
follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements
handle objections as they arise by using vast product knowledge
maintain a flexible weekly schedule including night and weekend demand
serve as a resource for the sales team including conducting site visits and greeting clients upon boarding
serve as the primary point of contact for client post-booking including conducting site visits and meeting clients
be present during highly detailed events and serve as the liaison between sales and operations
ensure complete and accurate product details are communicated to Food & Beverage and Operation teams
manage a minimum of 50 events per month including handling all details for the cruise
develop strong rapport with the guest including thanking them, gaining feedback, asking for referrals, rebooking, and collecting survey responses
work with General Manager and Director of Sales to resolve guest issues timely
manage all administrative and operational activities including payment collection
answer all post-booking inquiries leveraging deep understanding of vessel, products, enhancements and pricing
ensure guests are billed correctly for all extra services
document guest interactions in Salesforce emphasizing detailed notes and task management
compile reports for bi-weekly meetings ensuring all cruise details are visible for sales and operations teams
perform additional job duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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