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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Free room nights
Discounted room rates for friends and family
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
free employee meals during shifts
Paid Time Off
Tuition Reimbursement
Employee stock purchase plan
Discounted ski passes
Excellent training and professional development
Job Description
The Grand Hyatt Deer Valley Hotel is a luxurious destination located in the renowned Deer Valley ski resort, just about 40 minutes from Salt Lake City International Airport. This hotel is part of an extensive new development involving 17 ski lifts, approximately 1,600 residential units, 8 hotels with around 1,350 rooms, extensive conference and retail space measuring about 250,000 square feet, and a unique "ski beach" area, among the largest in the world.
The Grand Hyatt itself features 436 elegant accommodations including 381 guest rooms and 55 residential units. The hotel boasts approximately 30,000 square feet of flexible i... Show More
The Grand Hyatt itself features 436 elegant accommodations including 381 guest rooms and 55 residential units. The hotel boasts approximately 30,000 square feet of flexible i... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in event coordination or related hospitality field preferred
- Strong organizational skills
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- Proficiency in relevant software
- Willingness to work flexible hours including evenings and weekends
- Ability to provide exceptional customer service
- Team-oriented mindset
- Detail-oriented approach with strong analytical skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in event coordination, hospitality, or customer service preferred
- Strong organizational and multitasking skills
- Excellent oral and written communication skills
- Ability to work effectively under pressure and during peak times
- Proficient in Microsoft Office and event management software
- Customer-focused attitude with excellent interpersonal skills
- Ability to work flexible hours including evenings and weekends
- Team player with a proactive attitude
- Detail-oriented and analytically minded
Job Duties
- Distribute events SOPs to operating departments
- Collect estimated balances for catering and group business via e-Sertifi as per hotel accounting payment SOPs
- Assist with billing and reconciliation
- Assist with commission and rebate reporting and processing
- Provide assistance with collaborative diagramming and creating function space diagrams
- Review no-shows from previous night and make corrections as needed
- Verify and correct group guests' folios
- Prepare breakfast coupons for groups for banquets and food and beverage
- Ensure all group functions are completed accurately and timely
- Communicate effectively with internal and external customers
- Book meetings and events for in-house and manage banquet event orders (BEO)
- Assist event managers with collateral such as vouchers, signage, and place cards
- Send out VIP amenity requests
- Maintain timely paper flow and communication within department and with other departments
- Manage thank you letters for group functions and distribute accordingly
- Organize in-house deliveries, amenities, welcome letters, transportation schedules for group clients
- Work occasional evenings and weekends to meet customer needs
- Perform any other assigned duties
- Conduct strong understanding of client programs and events
- Perform meeting room inspections and cleanliness and maintenance walkthroughs
- Monitor customer personal and practical needs and anticipate their needs
- Respond immediately to client requests within 5 minutes and resolve within 15 minutes
- Provide added services to repeat customers
- Provide feedback to other departments involved in planning functions
- Meet and greet site inspections and attend hotel planning meetings
- Perform service recovery to turn negative experiences into positive ones before guests depart the hotel
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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