Event Coordinator/Concierge

The Grand Hyatt Deer Valley Hotel is a luxurious destination located in the renowned Deer Valley ski resort, just about 40 minutes from Salt Lake City International Airport. This hotel is part of an extensive new development involving 17 ski lifts, approximately 1,600 residential units, 8 hotels with around 1,350 rooms, extensive conference and retail space measuring about 250,000 square feet, and a unique "ski beach" area, among the largest in the world.

The Grand Hyatt itself features 436 elegant accommodations including 381 guest rooms and 55 residential units. The hotel boasts approximately 30,000 square feet of flexible indoor meeting space to accommodate various events and gatherings. Amenities at the hotel include a three-meal restaurant and bar on the lobby level, a signature bar, a pool and après-ski bar and grill, a coffee bistro, a large outdoor event terrace, a pool, three whirlpools, a kids club, and a fully equipped fitness area.

Hyatt is known for its commitment to exceeding high expectations through an inclusive, warm, and respectful culture where talent is recognized and nurtured. The company offers limitless career opportunities and outstanding rewards for its team members. Working at Hyatt means you are part of a team dedicated to exceptional performance in the hospitality industry.

The role of Event Coordinator/Concierge at the Grand Hyatt Deer Valley Hotel is a dual-position that supports Event Planners and the Event Sales team with a variety of administrative and client-service duties before, during, and after events. Key responsibilities include handling clerical tasks, account management, on-site client service, and client follow-up. During high-demand periods, the Event Coordinator/Concierge will primarily work on the floor, directly assisting clients with their event needs. At other times, the role focuses on administrative support and delivering exceptional customer service through excellent communication and organization.

This position is crucial for the efficient planning and execution of events at the hotel, requiring a detail-oriented, analytical mindset with strong oral and written communication skills. It is an ideal position for team players who are looking to advance their career in events, sales, or catering with Hyatt. The role includes tasks such as distributing event SOPs, assisting with billing and reconciliation, managing banquet event orders, preparing group amenities, facilitating communication between departments, and occasionally working evenings or weekends to meet client needs.

As a Meeting Concierge, the role includes understanding client programs thoroughly, performing meeting room inspections, monitoring cleanliness and maintenance, anticipating and meeting customer’s personal and practical needs with quick response times, providing added services to repeat customers, giving feedback to departments involved in event planning, attending site inspections and meetings, and performing service recovery to ensure guest satisfaction.

Hyatt’s work environment fosters exceptional performance with generous benefits and professional development opportunities. The company highlights perks such as free room nights, discounted room rates for friends and family, medical, dental, and vision insurance, 401K with company match, free employee meals during shifts, generous paid time off, tuition reimbursement, an employee stock purchase plan, discounted ski passes, and excellent training programs. These advantages apply to full-time, year-round positions.

Hyatt takes pride in offering not just a job, but a unique culture known as 'the Hyatt Touch,' where employees are empowered to advance their careers while enjoying a supportive and rewarding work environment. Candidates should note that Hyatt does not offer visa or work authorization sponsorship for this position. The company is an equal opportunity employer, encouraging applications from all qualified individuals without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.