Event Coordinator/Concierge

The Grand Hyatt Deer Valley Hotel is a prestigious luxury hotel located in the famed Deer Valley ski resort, approximately 40 minutes from the Salt Lake City International Airport. This hotel is part of an ambitious new development project that includes 17 ski lifts, around 1,600 residential units, 8 hotels comprising a total of approximately 1,350 rooms, about 250,000 square feet of conference and retail space, and even one of the largest "ski beaches" in the world. This impressive resort destination caters to guests seeking an exceptional blend of recreation, luxury, and business facilities, making it ideal for both leisure travelers and corporate events.

The Grand Hyatt Deer Valley boasts 436 luxury accommodations, including 381 guest rooms and 55 residential units. With approximately 30,000 square feet of versatile indoor meeting space, it hosts a lobby-level three-meal restaurant and bar, a signature bar, a pool/apres ski bar and grill, a coffee bistro, a large outdoor event terrace, pool, three whirlpools, a kids club, and a fitness area. This comprehensive array of amenities underlines the hotel's commitment to impeccable service and guest satisfaction.

Hyatt is known for its culture of high expectations where employees are empowered to deliver exceptional levels of service. At Hyatt, career opportunities are broad and rewarding, offering pathways for growth across various hospitality sectors. The atmosphere at the Grand Hyatt Deer Valley Hotel is warm, respectful, and inclusive, providing a supportive workplace where talent can thrive and professional challenges are met with enthusiasm.

The role of Event Coordinator/Concierge at Grand Hyatt Deer Valley is a dual-focused position pivotal to the success of the hotel’s events and guest services. This role involves assisting Event Planners and Sales teams with a range of administrative duties before, during, and after events. Responsibilities include clerical support, account management, on-site client services, and timely client follow-ups. During peak times, the Event Coordinator/Concierge will primarily be involved in on-floor client assistance, delivering exceptional customer service and ensuring all event-related needs are met efficiently.

In this dynamic role, strong organizational skills, attention to detail, and excellent communication abilities are essential. The Event Coordinator/Concierge will handle tasks such as distributing standard operating procedures to departments, managing group billing and reconciliation, generating function space diagrams, correcting client folios, preparing group breakfast coupons, and ensuring all group functions are accurately completed and communicated.

The Meeting Concierge responsibilities complement the event coordination duties by focusing on the client experience during events. This includes conducting meeting room inspections, monitoring cleanliness and maintenance, anticipating and responding promptly to guest needs, and providing personalized service to repeat clients. The ability to resolve issues quickly and perform service recovery to transform negative experiences into positives is critical in this position.

Hyatt offers a comprehensive benefits package for full-time, year-round associates, including medical, dental, and vision insurance after a short waiting period, a 401K plan with company match, free meal during shifts, generous paid time off, tuition reimbursement, and employee stock purchase plans. Employees also enjoy unique perks relevant to the location, such as discounted ski passes, free room nights, and discounted friend and family room rates.

Joining Hyatt means engaging with a company that values its employees' career growth, personal development, and well-being within a vibrant and supportive environment. This job opportunity at the Grand Hyatt Deer Valley Hotel represents not just a position but a career path with exciting challenges and ample rewards in the hospitality industry.