Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $26.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Vision Insurance
Job Description
The Pennsylvania Convention Center is a premier convention and event facility located in the heart of Philadelphia. Known for hosting a diverse array of events ranging from large-scale conventions, trade shows, corporate meetings, to social and cultural gatherings, the Center prides itself on delivering exceptional service and a superior experience to all clients and attendees. Managed by ASM Global, a leader in venue management and event strategy, the Pennsylvania Convention Center combines state-of-the-art facilities with a dedicated team of professionals committed to facilitating seamless event execution. The Center's central location, modern amenities, and experienced staff make it one of the... Show More
Job Requirements
- Minimum high school education or equivalent
- additional years' experience may serve as substitute on basis of two years' experience for one year of college
- two years' experience in related field highly desirable
- ability and willingness to work irregular hours in fast paced environment
- physical ability to maneuver around the convention center, including walking or standing for 8-10 hours daily
- ability to sit for long periods and perform typing and office machine operation
- ability to communicate effectively via telephone
- availability to work extended/irregular hours including nights, weekends, and holidays
- physical stamina to meet job demands
- reasonable accommodations may be made for individuals with disabilities
Job Qualifications
- Minimum high school education or equivalent
- two years' experience in a related field highly desirable
- knowledge of Pennsylvania Convention Center events related and departmental procedures
- good oral and written communication skills
- ability to follow directions with minimal instruction
- proficiency in Microsoft Word, Excel, and PowerPoint
- ability to interact respectfully with employees and maintain excellent public image for the center
- ability to manage multiple tasks and events simultaneously
- willingness to work irregular hours in a fast-paced environment
Job Duties
- Obtain and organize detailed information and requirements from clients
- prepare detailed event manifests, outlines, work orders and instructions for events as required
- prepare appropriate drawings of event requirements as required
- coordinate equipment distribution such as drapes, tables, chairs, staging as required
- function as liaison between users of the Pennsylvania Convention Center and staff
- monitor assigned events and interface with coordinators of events scheduled during the same period
- provide exceptional customer service, hospitality, and prompt attention to the clients' needs
- provide timely and accurate information necessary to produce the event
- manage multiple events and phases of event production
- act as key contact with the customer for communication and logistical requirements
- serve as primary or secondary liaison between clients and facility departments
- support the department's secondary event manager program
- monitor in-house events, maintaining close contact with clients and facility staff to ensure success
- collaborate with the Philadelphia Convention & Visitors Bureau, contractors, and internal partners
- manage event related decisions based on PCC/ASM Global policies and procedures
- maintain awareness and knowledge of surroundings to prevent accidents, especially on the exhibit hall floor
- oversee equipment rentals of PCC/ASM Global owned equipment to clients including chairs, tables, risers
- be accessible through email, phone, or cell phone 24 hours per day including holidays in event of emergency impacting assigned events
- follow-up on all client requests, concerns, and challenges
- attend planning, tie down, preconvention meetings, organization and other event and facility meetings in support of facility operations
- maintain the proper image and generate positive public relations with patrons and staff
- work extended/irregular hours including nights, weekends and holidays as needed
- promote and fulfill ASM Global goals and brand promise
- participate in safety programs to achieve safety goals
- assist the department and organization with various projects and special assignments as needed
- assist the events team with covering primary, secondary shifts, and exhibitors and administrative duties related to events
- work irregular schedule overseeing assigned events
- answer, screen, and direct all telephone calls
- create Pre Con Agenda and Name Plates
- create and maintain Pre-planning Agenda
- upload website authorization information on Calendar of Events
- type correspondence for Event Services personnel
- operate office equipment, two-way radio as required
- distribute internal correspondence
- implement office and personnel policies as required
- maintain an irregular work schedule when circumstances dictate
- perform other assigned duties as required, functions and special projects as assigned by the Director of Event Management & Business Analysis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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