Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
Michaels is North America's premier arts and crafts retail chain, known for its dedication to fueling creativity and providing quality merchandise and engaging experiences to customers of all ages. With over 1,300 stores across 49 states and Canada, Michaels serves as a community-centered destination for arts, crafts, framing, and seasonal décor. The company is headquartered in Irving, Texas, and has a celebrated history dating back to 1973. Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. The company prides itself on fostering an inclusive environment where creativity... Show More
Job Requirements
- High school diploma or equivalent
- experience working with children and children’s events
- excellent communication skills including written, verbal, and nonverbal communication
- ability to remain standing for long periods
- ability to perform physical tasks such as bending, lifting, carrying, reaching, and accessing high shelves
- retail or customer service experience required
- ability to work nights, weekends, and early mornings
- willingness to participate in physical store duties including truck unloading and stocking
- capacity to engage positively with customers and team members
- comply with federal, state, and local employment laws
- ability to work in a public retail setting
- ability to maintain store cleanliness and safety standards
Job Qualifications
- High school diploma or equivalent
- prior experience in event coordination or customer service
- excellent communication skills including verbal, written, and nonverbal
- proven ability to work with children and handle children’s events
- strong organizational and interpersonal skills
- creative problem-solving abilities
- retail or customer service experience preferred
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests and coworkers
- demonstrated people skills
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with guests of all ages by fostering a creative and fun environment
- demonstrate and instruct participants in craft projects and activities such as face painting
- facilitate party add-ons including goody bags and balloons according to company standards
- communicate event details with clients and store team members
- complete administrative tasks such as answering emails, phone calls, and paperwork
- modify event plans based on client feedback and needs
- develop and implement backup or emergency plans
- ensure client satisfaction during events
- uphold cleanliness and safety standards before, during, and after events
- assist customers with shopping and product location
- provide quick and friendly checkout experiences
- promote Rewards program and private label credit cards
- educate customers on Voice of Customer surveys
- support omnichannel processes including Buy Online Pickup In Store and Ship From Store
- participate in truck unload, stocking, and maintaining merchandise recovery
- perform Store in Stock Optimization and AD set responsibilities
- support shrink and safety initiatives
- adhere to Standard Operating Procedures and company policies
- interact respectfully with customers and team members
- cross-train in custom framing sales and production
- maintain store cleanliness including sweeping, vacuuming, dusting, and restroom upkeep
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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