Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Flexible working hours
Job Description
We are proud to represent a globally recognized leader in the technology sector, headquartered in Milwaukee, Wisconsin. Our company is committed to delivering innovative solutions and outstanding service to a diverse customer base around the world. Operating at the forefront of the industry, we maintain a robust Customer Experience Center Program designed to foster deep client engagement and allow customers to experience firsthand the value and impact of our offerings. Our Milwaukee-based facility serves as a hub for these interactions, blending cutting-edge technology with exceptional customer service to create memorable and impactful client experiences.
The Briefing Coordinator position... Show More
The Briefing Coordinator position... Show More
Job Requirements
- Bachelor's degree or college diploma
- Minimum of 2-4 years experience in event planning, corporate conference centers, executive briefing centers, or client or customer facing sales role
- Strong interpersonal and customer service skills
- Excellent written, oral, and presentation skills
- Proficient in Microsoft Office
- Ability to work in a fast-paced, complex environment
- Strong organizational and multitasking abilities
Job Qualifications
- Bachelor's degree or college diploma
- Minimum of 2-4 years experience in event planning, corporate conference centers, executive briefing centers, or a client or customer facing sales role
- Strong interpersonal and customer service skills
- Excellent written, oral, and presentation skills
- Proficient in Microsoft Office and quick learner of new digital tools
- Ability to work in a fast-paced, complex environment
- Strong organizational and multitasking abilities
Job Duties
- Plan and execute customer visits in accordance with customer briefing best practices
- Advise and or facilitate logistics for customer briefings including room preparation, security, catering, entertainment, transportation, and other needs
- Facilitate tours and or experiences showcasing client portfolio and historical headquarters as assigned
- Work closely with building vendors including facilities, catering, security for overall execution of meetings and events and to ensure the center is always customer ready
- Coordinate day-to-day operations for the Milwaukee Customer Experience Center including managing AV, room requests and reservations
- Communicate with stakeholders and center users on program and center policies and act as a hospitality services resource for visitors, employees, and customers
- Nurture and build relationships with internal customers, vendors, and other industry contacts to craft and implement creative process improvements of center operations and customer experience
- Troubleshoot and handle any issues that may arise during customer or executive meetings
Job Location
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