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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
team environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, proudly owning and operating a diverse portfolio of hotels and resorts worldwide, including the distinguished Autograph Collection. The Autograph Collection represents a unique group of independent luxury hotels, each selected for its distinct character and exceptional guest experiences. Marriott's commitment to excellence and innovation establishes it as a preferred employer for individuals passionate about delivering superior customer service and advancing their careers in hospitality.
This specific role at an Autograph Collection hotel focuses on providing comprehensive administrative and guest-facing support to ensure smooth operations and outstanding guest satisfaction.... Show More
This specific role at an Autograph Collection hotel focuses on providing comprehensive administrative and guest-facing support to ensure smooth operations and outstanding guest satisfaction.... Show More
Job Requirements
- no specific education or years of experience stated in posting
- basic computer skills
- experience with word processing, spreadsheets, databases, point-of-sale systems, and standard office equipment
- professional communication skills
- ability to assist guests
- maintain confidentiality
- follow company policies and procedures
Job Qualifications
- basic computer skills and experience with word processing, spreadsheets, databases, point-of-sale systems, and standard office equipment
- professional communication skills
- ability to assist guests
- maintain confidentiality
- follow company policies and procedures
- previous experience in hospitality, front desk, or guest services preferred
- familiarity with reservation systems and hotel property management systems
- customer service orientation and experience supporting team operations in a fast-paced environment
Job Duties
- enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
- transmit information or documents using a computer, mail, or facsimile machine
- operate standard office equipment
- prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
- handle incoming and outgoing mail, including date stamping and distributing incoming mail
- create and maintain computer- and paper-based filing and organization systems for records, reports, documents
- compile, copy, sort, and file records of office activities, business transactions, and other activities
- enter and locate work-related information using computers and/or point of sale systems
- welcome and acknowledge all guests according to company standards
- anticipate and address guest service needs and assist individuals with disabilities
- speak clearly and professionally, prepare and review written documents, and answer telephones with appropriate etiquette
- develop and maintain positive working relationships, support team goals, and respond to employee concerns
- move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- perform other reasonable duties as requested by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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