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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $19.50 - $28.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
reasonable accommodations
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain in North America with over 1,300 stores located across 49 states and Canada. Headquartered in Irving, Texas, Michaels has been a premier destination for creative projects and celebrations since its founding in 1973. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further enhancing the product offerings for customers who want to bring their creative visions to life. Michaels strongly focuses on fueling the joy of creativity and celebration for its customers by providing a wide range of arts, crafts, framing, and seasonal... Show More
Job Requirements
- High school diploma or equivalent
- Retail or customer service experience required
- Experience working with children’s events preferred
- Strong communication skills including written and verbal
- Ability to handle job stress and interact effectively with others
- Ability to stand for long periods and move throughout the store
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves using ladder or similar equipment
- Must be available for nights, weekends, and early mornings
- Ability to perform physical tasks required for retail environment
Job Qualifications
- Retail and/or customer service experience
- Experience working with children and children’s events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening
- Organizational and interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages to create a fun and creative environment
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate effectively with clients and store team members regarding events
- Complete administrative tasks including answering emails, phone calls, and paperwork
- Adjust plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards
- Help customers shop and locate products while providing solutions
- Provide fast and friendly checkout experience
- Engage customers on rewards programs and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with omnichannel processes like BOPIS and SFS
- Participate in truck unload, stocking, planogram processes, and merchandise recovery
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Interact positively and respectfully with customers and team members
- Cross-train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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