Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $37.58 - $48.49
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
flexible scheduling
Job Description
Sharp HealthCare is a comprehensive health care delivery system serving the San Diego region. Established with a commitment to transforming the health care experience, Sharp HealthCare integrates leading-edge medical expertise, advanced technology, and a patient-centered approach to care. Featuring a network of hospitals, specialized centers, and corporate offices, Sharp HealthCare is dedicated to delivering high-quality services to patients and the community. The organization emphasizes innovation, education, and continuous improvement, making it a trusted partner in health and wellness across Southern California.
The Sharp Prebys Innovation and Education Center (SPIEC) serves as a cornerstone of Sharp HealthCare's commitment to fostering innovation and advancing education in the health care field. Positioned within the corporate offices and supporting a dynamic team, the SPIEC drives strategic initiatives and hosts numerous internal and external events aimed at enhancing collaborative efforts, promoting leadership development, and providing educational opportunities within the organization and the broader community.
The Event Operations Specialist role at SPIEC is a vital position that ensures seamless operational execution of all event activities and aligns closely with Sharp HealthCare's vision of delivering an exceptional client and guest experience, known as The Sharp Experience. This per diem, variable-hour position offers flexible working hours accommodating the dynamic needs of an event-based environment, with shift start and end times varying and weekend work required as needed. The hourly pay range for this role spans from $37.58 to $54.30, reflecting consideration of the candidate's experience, skills, education, and alignment with similar positions internally.
In this role, the Event Operations Specialist collaborates directly with the SPIEC Manager to coordinate event day operations meticulously, with a focus on exceeding client expectations and delivering flawless experiences. The position demands a high level of organizational skill and interpersonal communication to coordinate across multiple departments including catering, audiovisual, security, and facilities. The specialist serves as the primary point of contact for SPIEC clients and vendors, ensuring smooth transitions and attentive management of event details from scheduling through conclusion.
The Event Operations Specialist plays a critical role in driving continuous process improvement within SPIEC, developing standard operating procedures, and incorporating industry best practices to maintain zero-defect standards in event delivery. Responsibilities extend to training and onboarding new event staff, managing volunteers, and contributing to strategic meetings that foster operational excellence and innovation. The role also involves proactive problem-solving and real-time client service recovery during events, ensuring every occasion reflects the highest standards of Sharp HealthCare's brand and service ethos.
Ideal candidates possess a bachelor’s degree in hospitality management, marketing, communications, public relations, or a related field, coupled with extensive experience in marketing, event planning, and communication within corporate, agency, or healthcare environments. Familiarity with event management software like Event Guru enhances efficiency and effectiveness in the role. Certification in event management is preferred, underscoring a commitment to professional standards and continuous learning.
The position requires exemplary behavior in line with Sharp's standards, critical thinking and ethical decision-making capabilities, and advanced proficiency in Microsoft Office applications. Outstanding customer service, organizational aptitude, adaptability to a dynamic environment, and exceptional interpersonal skills empower the specialist to build lasting relationships within Sharp and the San Diego community. This role plays an integral part in elevating SPIEC's presence and ensuring that all events contribute meaningfully to the organizational mission of innovation, education, and exceptional health care delivery.
The Sharp Prebys Innovation and Education Center (SPIEC) serves as a cornerstone of Sharp HealthCare's commitment to fostering innovation and advancing education in the health care field. Positioned within the corporate offices and supporting a dynamic team, the SPIEC drives strategic initiatives and hosts numerous internal and external events aimed at enhancing collaborative efforts, promoting leadership development, and providing educational opportunities within the organization and the broader community.
The Event Operations Specialist role at SPIEC is a vital position that ensures seamless operational execution of all event activities and aligns closely with Sharp HealthCare's vision of delivering an exceptional client and guest experience, known as The Sharp Experience. This per diem, variable-hour position offers flexible working hours accommodating the dynamic needs of an event-based environment, with shift start and end times varying and weekend work required as needed. The hourly pay range for this role spans from $37.58 to $54.30, reflecting consideration of the candidate's experience, skills, education, and alignment with similar positions internally.
In this role, the Event Operations Specialist collaborates directly with the SPIEC Manager to coordinate event day operations meticulously, with a focus on exceeding client expectations and delivering flawless experiences. The position demands a high level of organizational skill and interpersonal communication to coordinate across multiple departments including catering, audiovisual, security, and facilities. The specialist serves as the primary point of contact for SPIEC clients and vendors, ensuring smooth transitions and attentive management of event details from scheduling through conclusion.
The Event Operations Specialist plays a critical role in driving continuous process improvement within SPIEC, developing standard operating procedures, and incorporating industry best practices to maintain zero-defect standards in event delivery. Responsibilities extend to training and onboarding new event staff, managing volunteers, and contributing to strategic meetings that foster operational excellence and innovation. The role also involves proactive problem-solving and real-time client service recovery during events, ensuring every occasion reflects the highest standards of Sharp HealthCare's brand and service ethos.
Ideal candidates possess a bachelor’s degree in hospitality management, marketing, communications, public relations, or a related field, coupled with extensive experience in marketing, event planning, and communication within corporate, agency, or healthcare environments. Familiarity with event management software like Event Guru enhances efficiency and effectiveness in the role. Certification in event management is preferred, underscoring a commitment to professional standards and continuous learning.
The position requires exemplary behavior in line with Sharp's standards, critical thinking and ethical decision-making capabilities, and advanced proficiency in Microsoft Office applications. Outstanding customer service, organizational aptitude, adaptability to a dynamic environment, and exceptional interpersonal skills empower the specialist to build lasting relationships within Sharp and the San Diego community. This role plays an integral part in elevating SPIEC's presence and ensuring that all events contribute meaningfully to the organizational mission of innovation, education, and exceptional health care delivery.
Job Requirements
- Bachelor's degree in hospitality management, marketing, communications, public relations, or related field
- Three years of experience in marketing, event planning, and communications in corporate, agency, or healthcare settings
- Two years of experience using Event Guru or similar event management software
- Ability to work variable shifts including nights and weekends as needed
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office including Word, PowerPoint, Excel, Outlook, and Publisher
- Critical thinking and problem-solving skills
- Ability to manage multiple priorities in a dynamic environment
- Commitment to ethical conduct and professional behavior
- Client-focused with attention to detail and accountability
Job Qualifications
- Bachelor's degree in hospitality management, marketing, communications, public relations, or related field
- Three years of experience in marketing, event planning, and communications in corporate, agency, or healthcare settings
- Two years of experience using Event Guru or similar event management software
- Certification in event management preferred
- Proficiency in Microsoft Office applications
- Exceptional communication skills
- Strong organizational and time management capabilities
- Ability to manage client relationships and maintain attention to detail
- Experience in training and managing event staff and volunteers
- Skilled in problem-solving and ethical decision-making
- Ability to work nights and weekends as required
- Demonstrated ability to interact effectively with diverse audiences and leadership levels
Job Duties
- Coordinate all event day operations to exceed client expectations and deliver the optimal Sharp Experience
- Ensure events are delivered with zero defects as frequently as possible
- Develop and maintain positive perceptions of the SPIEC through exceptional event experiences
- Collaborate across departments including catering, audiovisual, security, and facilities for cohesive event execution
- Serve as primary point of contact for SPIEC clients and vendors during scheduled events
- Develop operating guidelines, standard protocols, and procedures for SPIEC events
- Onboard and train new event staff on operations and procedures
- Deliver client-focused event experiences by understanding event goals and improving experiences
- Monitor and coordinate client specifications with stakeholders to ensure proper event execution
- Recruit, train, and manage volunteers during events
- Supervise event room setup, breakdown, inventory, and supply management
- Evaluate and recommend improvements to SPIEC operational procedures and services
- Conduct facility tours and promotional events to generate future leads
- Manage and resolve client concerns promptly during events
- Coordinate meetings to improve SPIEC operations and attend executive level meetings as needed
- Document post event learnings and incorporate them into standard work documents
- Complete special assignments supporting The Sharp Experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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