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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
flexible scheduling
Career development opportunities
Job Description
Michaels is a leading specialty retailer in the arts and crafts industry with over 1,290 stores across North America. For 50 years, Michaels has been the go-to destination for crafting supplies, creative inspiration, and custom framing services. It prides itself on fostering an inclusive environment where everyone has an opportunity to explore their creativity, learn new skills, and shop for unique products. Michaels is not only committed to serving its customers but also to cultivating confident leaders and supporting its communities through various initiatives. The company operates through its stores, distribution centers, and specialized units like Artistree, a manufacturer of... Show More
Job Requirements
- ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves by ladder
- excellent communication skills
- experience working with children
- retail or customer service experience
- ability to handle job stress and interact effectively with others
- physical capability to perform operational duties
- willingness to work nights, weekends, and early mornings
- capacity to uphold cleanliness and safety standards
- legal authorization to work in the US
Job Qualifications
- high school diploma or equivalent
- experience working with children and children’s events
- retail and customer service experience
- excellent people skills
- strong communication skills including verbal, written, and nonverbal
- organizational and interpersonal skills
- creative problem-solving abilities
- ability to engage effectively with guests of all ages
- multitasking and event coordination capabilities
- knowledge of standard operating procedures and safety compliance
Job Duties
- plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate and implement party add-ons like goody bags and balloons
- communicate effectively with clients and store team members
- complete administrative tasks including answering emails and making phone calls
- adjust event plans based on client feedback
- create backup or emergency plans as needed
- ensure client satisfaction and uphold cleanliness and safety standards
- set up, break down, and clean before and after each event
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote rewards program and private label credit cards
- educate customers on customer satisfaction surveys
- assist with online order processes like BOPIS and SFS
- participate in truck unloading, stocking, and planogram processes
- perform merchandise recovery and maintenance
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- maintain a positive and respectful work environment
- participate in daily store cleanliness activities
- cross-trained in custom framing selling and production
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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