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Job Overview
Employment Type
Full-time
Benefits
Access to Whitewater Center's pass activities
Staff discount program
pro deals
Health Insurance
Dental Insurance
Vision Insurance
FSA
401k
Paid Time Off
Job Description
The Whitewater Center is a renowned outdoor recreation facility dedicated to providing thrilling whitewater experiences and other engaging activities to visitors of all ages. As a leader in outdoor adventure, the center offers a diverse array of recreational opportunities, hosting both public and private events designed to connect people with nature and each other. The facility prides itself on fostering a fun, safe, and challenging environment where guests can enjoy everything from whitewater rafting to team-building exercises, all while surrounded by the beauty of nature. The Whitewater Center is committed to inclusivity and accessibility, promoting a culture that encourages play... Show More
Job Requirements
- Able to work well under pressure and make decisions independently
- resourceful and takes a solution-focused approach to conflict resolution
- outgoing, friendly, confident with excellent communication skills
- adhere to grooming and appearance standards
- flexibility to work evenings, weekends, holidays, and during special events
- must be able to work outdoors for sustained periods in all weather conditions
- able to lift and carry at least 50 pounds
- must be able to bend, stand, lean, and kneel regularly and for extended periods
- must be able to safely self-transport over uneven terrain or in confined spaces
- work onsite at Whitewater Center locations
Job Qualifications
- Bachelor’s degree in business, hospitality, or related field preferred
- prior experience in customer service, sales, or related areas preferred
- excellent communication skills
- ability to work well under pressure and make decisions independently
- outgoing, friendly, and confident demeanor
- knowledge of event planning and client relationship management advantageous
- adept at multitasking and problem-solving
Job Duties
- Communicate with clients in a polite, clear, and confident manner via email, phone, and face-to-face interaction
- answer questions regarding group outings, activities, venues, and catering, providing guidance to best match products with client needs
- provide detailed reviews of products and services, participation requirements, and event expectations
- prepare for group reservations to ensure smooth and efficient check-in, including printing wristbands and giving welcome talks
- input group inquiry information for lead tracking and follow-up, developing client relationships to encourage repeat bookings
- facilitate tours of the Whitewater Center’s facilities and activities for potential and returning clients
- collaborate with all departments to ensure the best possible experience for each group outing
- maintain accurate knowledge of activities, products, and services offered at the Whitewater Center
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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