Event Coordinator

The hiring establishment for the position of Events Coordinator / Program Manager (Customer Engagement) is a well-established organization located in San Francisco, CA. This company is recognized for its commitment to delivering strategic customer programs and enhancing customer experiences through seamless operational support and robust communication channels. Operating within a hybrid work arrangement, the company embraces modern workplace flexibility, requiring three days onsite per week and ensuring a healthy balance of remote collaboration and in-person engagement. The contract for this role spans 18 months, with a full-time schedule of 40 hours per week during core business hours from Monday to Friday.

The company places high importance on its Customer Engagement team, which plays a pivotal role in powering some of its most strategic customer programs. The team works cross-functionally across leadership and operational units to ensure flawless program execution, communication, and alignment. This collaborative environment encourages the sharing of insights and continuous improvement to meet evolving business needs and customer expectations.

The Events Coordinator / Program Manager role focuses on providing comprehensive high-level administrative and operational support to the Customer Engagement team, with a specific focus on the Executive Briefing Center (EBC) program. This program serves as a strategic touchpoint for executive-level customer engagements aimed at deepening relationships and driving business growth. The ideal candidate acts as both an information hub and a communication facilitator, ensuring that executive meetings and customer programs are flawless and aligned with overall business objectives. They will work closely with cross-functional teams, including sales leadership and regional teams, fostering alignment and collaborative problem-solving.

In this role, the candidate will quickly adapt to various tools including Slack, Microsoft Office Suite, Teams, and project management solutions like Jira, enabling efficient coordination and communication. They will be responsible for hosting and coordinating executive meetings both onsite and hybrid, ensuring a smooth and professional experience for all participants. Beyond operational tasks, the Coordinator actively participates in program promotion and expansion efforts, leveraging both qualitative and quantitative data to gauge success and inform strategy.

The job involves a wide range of responsibilities such as managing office operations, handling financial documentation and correspondence, as well as supporting regional sales leads to improve customer experiences across briefing centers. The role demands excellent multitasking capabilities, strong communication skills, and a high level of confidentiality, given the sensitivity of executive engagements and customer data.

Ultimately, this position offers a unique opportunity to drive customer engagement programs that have a direct impact on customer satisfaction and business outcomes. The position requires a blend of administrative expertise, project management skills, and interpersonal acumen to successfully support high-stakes executive interactions and cross-functional initiatives in a dynamic, fast-paced environment.